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Fujitsu Creates One of Europe’s Biggest ServiceNow Practices with Symfoni ESM Acquisition

Fujitsu Ireland Ltd.

News Facts

  • Fujitsu acquires Symfoni ESM, which has delivered more than 350 ServiceNow implementations in Northern Europe to date
  • Establishes Fujitsu as one of the leading ServiceNow providers and doubles its ServiceNow consulting and delivery capabilities in Europe
  • Underlines Fujitsu’s significant and continued investment in growing its Digital business
Dublin, August 01, 2016

Fujitsu today announces the creation of one of Europe’s biggest ServiceNow practices with Fujitsu Services Holdings PLC's acquisition of Symfoni ESM, one of the most well-established and experienced ServiceNow partners in Northern Europe. The deal encompasses four Symfoni companies, namely, Symfoni Finland OY, Symfoni Software Norge AS, Symfoni Software Belgium BVBA, and Symfoni Software Netherlands BV (collectively "Symfoni ESM")¹. The acquisition – which effectively doubles Fujitsu’s capabilities in delivering Enterprise Service Management Software-as-a-Service (SaaS) consulting, implementation and managed services to enterprises – underlines Fujitsu’s aspirations for further growth in its Digital Business.

The acquisition of Symfoni ESM significantly enhances Fujitsu’s provision of ServiceNow SaaS Consulting, Service Desk, IT Service Management (ITSM) and Customer Service Management solutions. Symfoni ESM’s approximately 80 employees in Norway, Finland, Belgium and the Netherlands will join forces with Fujitsu’s existing ServiceNow SaaS team, which already comprises around 150 employees in the UK, Belgium, and in Global Delivery Centers around the world.

Public Cloud platforms continue to be the new growth area for organisations to migrate their application workloads, with back-office operations being a key focus area. Fujitsu is committed to supporting the ecosystem of third party Cloud platforms, with ServiceNow being a strategic focus. In leveraging these platforms, Fujitsu can provide an increasingly comprehensive range of services including Cloud integration via the RunMyProcess process automation Cloud platform, ITSM business change consulting and Smart Analytics. Symfoni ESM joins the growing portfolio of strategic acquisitions in the Fujitsu Digital Business, which already includes RunMyProcess, ACT and GlobeRanger.

“ServiceNow is rapidly becoming the de-facto platform for service management,” commented Mike Sewart, Director, Fujitsu Digital, EMEIA. “As our enterprise customers increasingly embrace ServiceNow, they expect Fujitsu to not only provide the services, but also the consultancy know-how to ensure that these Digital Transformation projects are implemented successfully and with a focus on IT and business change. This acquisition effectively doubles our ServiceNow consultancy and delivery capabilities in Europe, making Fujitsu a market leader in this growth area of Cloud consulting and delivery.”

Notes to editors

  1. "Symfoni ESM" is the name of the business collectively conducted by the four legal entities subject to the acquisition: Symfoni Finland OY, Symfoni Software Norge AS, Symfoni Software Belgium BVBA, and Symfoni Software Netherlands BV

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About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$41 billion) for the fiscal year ended March 31, 2016. For more information, please see

About Fujitsu Ireland Ltd

Fujitsu is one of the world’s largest ICT companies, offering a complete range of products, services and solutions. With approximately 159,000 employees globally and 350 in Ireland, Fujitsu people support customers in more than 100 countries every day. We work with clients in the private and public sectors including retail, financial services, telecoms, government, and consumer sectors to harness the full range of our technology products, solutions and services. We use our experience and the power of ICT to shape the future of society with our customers.

We believe that true innovation comes from working with people to create solutions for people. Together with customers and partners, we are shaping a world where everyone, everywhere is empowered with digital technology. We call it Human Centric Innovation.

For further information please see

Catherine Dunne

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Date: 01 August, 2016
City: Dublin