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  5. Fujitsu Services, one of Europe’s leading IT management services companies, is launching the first managed sales and contract control system for the utilities sector. The system gives utilities full control of the sales and contract management process to combat problems such as mis-selling, erroneous transfers and un-billable contracts.

Fujitsu to solve customer transfer problems in the utilities sector

Fujitsu Services, one of Europe’s leading IT management services companies, is launching the first managed sales and contract control system for the utilities sector. The system gives utilities full control of the sales and contract management process to combat problems such as mis-selling, erroneous transfers and un-billable contracts.

May 18, 2005

Fujitsu Services, one of Europe’s leading IT management services companies, is launching the first managed sales and contract control system for the utilities sector. The system gives utilities full control of the sales and contract management process to combat problems such as mis-selling, erroneous transfers and un-billable contracts.

Fujitsu can deliver this service due to its newly formed relationship with software company, Utility Retail Systems. The two companies will offer end-to-end processing of customer and contract details from the point of initial customer contact through to account creation. The system validates all of the information that is entered and ensures that the sales process adheres to agreed codes of practice and that the customer is offered the correct tariff and can be billed without delay. This means that direct sales and customer transfers can be dealt with efficiently and ethically, preventing damage to corporate reputation and consumer confidence.

Ian Campbell, utilities industry consultant for Fujitsu Services said “For the most part, utilities companies’ sales strategies and systems have developed piecemeal since deregulation. Most utilities companies use commission-based and often outsourced agents to generate sales, who are required to manually sign customers up to alternative suppliers and tariffs. This system is not only prone to error but also to abuse by unscrupulous agents. Working with Utility Retail Systems, Fujitsu has developed a way of ensuring that consumers know what they are signing up to and that utility companies have the correct data to bill the consumers that they do sign up”.

The system manages the entire contract handling process, from the initial capture of customer data, through information transfer from the incumbent supplier right to the moment of billing. The solution enables the sales agent to validate customer and contract data at the point of sale whether this is via telesales, field sales or any other channel.

Jeff Percival, chairman of Utility Retail Systems commented, “Having been directly involved in the competitive utility market for fifteen years we know the existing processes for contract management and we’ve seen first hand how fractured they are. Unbelievably the process is still largely manual and frequently paper based. All elements of the sales and billing process are completely compartmentalised and errors can only be identified once the form has been sent off to head office for processing. By this time the agent has been paid commission and the customer is under the impression that they are on a new contract. To correct this error is a logistical nightmare and incredibly damaging to customer relationships.”

About Fujitsu Services

Fujitsu Services is one of the leading IT services companies in Europe, Middle East and Africa . It has an annual turnover of £1.74 billion, (€2.58 billion) employs 14,500 people and operates in over 20 countries. It designs, builds and operates IT systems and services for customers in the financial services, telecom, retail, utilities and government markets. Its core strength is the delivery of IT infrastructure management and outsourcing across desktop, networking and data centre environments, together with a full range of related services, from consulting through integration and deployment. Headquartered in London , Fujitsu Services is the European-centred IT services arm of the Fujitsu Group. The Fujitsu Group is a US$45 billion (€37 billion) leader in customer-focused IT systems and services for the global marketplace.

About Utility Retail Systems

Utility Retail Systems Ltd. was created in 2004 by a team of senior utility and software industry professionals, including the management team that made Atlantic Electric & Gas the most successful entrant into the UK energy market.URS specialises in providing sales and customer contract management systems and services to competitive, but regulated, industries such as telecoms, energy and financial services.

Nichola Waller

Phone: Phone: + 44 (0) 20 73861403
Fax: + 44 (0) 20 73854768
E-mail: E-mail: nichola.waller@fireflycomms.com
Company:Firefly Communications

Graham Goulden

Phone: Phone: + 44 (0) 1753 604736
Fax: + 44 (0) 1753 604669
E-mail: E-mail: graham.goulden@uk.fujitsu.com
Company:Fujitsu Services

Date: 18 May, 2005