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Retail IT - Intelligent Support

Intelligent Support
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Fujitsu retail technology – delivering a seamless customer experience

Today’s high street retailers are heavily dependent on in-store technology to gain greater customer insight, deliver real-time customer experiences and provide increased choice. However, implementing the right retail technology is only the first step that’s required to deliver a seamless customer experience.

Today customer loyalty is based on the entire retail journey and not a single touch point, and therefore any journey that’s broken or unsuccessful can alter brand perception and negatively impact customer retention. Service support is therefore critical to delivering high availability in-store systems and maintaining the customer journey to ensure your brand’s reputation.

Read our Forgotten Shop Floor research to find out how gaps in in-store technology can negatively impact customer loyalty:

Forgotten shop floor results

Protecting your in-store technology with Intelligent Support

End-to-end intelligent support transforming the customer experience

Supporting in-store technology in retail

Download the Whitepaper

White Paper: Proactive & Predictive: The intelligent approach to maximising uptime

The ‘always-on’ economy demands ‘always-on’ enterprises. That puts a lot of pressure on technology. Whether it’s a production line making cars or a retail store with thousands of till-points, there is no time for downtime…everything must work.

Download our whitepaper to find out more about our approach to Intelligent Engineering and how it can benefit your business.

Download the Whitepaper

Intelligent Support

Rethinking the retail IT and support service model

At Fujitsu, we understand that systems reliability is crucial for retailers as any downtime can have a detrimental impact on both the customer experience and your reputation. Which is why we developed our next generation service desk, combining intelligent engineering with analytics to deliver predictive, informed, automated and proactive support for all retail technology - at any time and in any location.

Fujitsu Next Generation Service Desk

  • Predictive – any systems instability is detected well before your in-store and central operations are disrupted.
  • Automated – through the provision of intuitive diagnostics and augmented reality technology we enable you to fix problems yourself.
  • Informed – we provide all the information you need to effectively manage the aftermath of issue resolution.
  • Proactive – we take what we learn from the problems that arise to prevent them from ever happening again.

Why choose Fujitsu’s retail IT support services and solutions?

As experts in intelligent thinking, we have the retail support service capability to maintain the delivery of your customer-centric technology. We have more than 3 decades of retail technology experience and deliver digital retail solutions to over 82,000 stores around the globe.

We are experts in retail digitalisation, and understand that delivering a seam-less in-store customer experience is about more than just investing in technology. It’s equally important to invest in support services that can keep technology up and running with minimal disruption.

With our help, you can maintain the delivery of a consistent customer-led end-to-end in-store experience.

‘Bad tech is worse than no tech… The intelligent solution is a form of retail IT support which is best for customer experience and best for employees’. Read blog article

Find out more about our retail solutions and services

Intelligent Support

Fujitsu Intelligent Support

We provide predictive, automated, and proactive support services across all technology, anytime, in anyplace. We enable you to maintain the delivery of your end-to-end in-store customer experience.


Fujitsu Market Place

We enable you to deliver a consistent and seamless multi-channel customer buying experience. With our help, you can simplify processes and improve the in-store shopping experience.


Robotic Process Automation

In partnership with RPA specialist Thoughtonomy, we are helping retail customers boost productivity to empower their workforce to deliver great customer service.


Retail as a Service (4.26 MB )

We provide RaaS across all technology and services including; CRM, retail POS, and mobile. Our simple outcome based pay-as-you-go services deliver agility and reduce costs. We manage your technology leaving you free to concentrate on growing your retail business.

Contact us to find out more about retail technology and the benefits it can bring