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Connected Retail and Hospitality

Connected Retail and Hospitality
| Retail and Hospitality | Intelligent Support | Market Place | Forgotten Shop Floor | RPA | Wearables |
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Fujitsu Retail Technology and Hospitality IT Solutions

A new retail world is emerging where technology connects and interlinks everyone and everything. Today’s customers expect their in-store and online experiences to match, and retailers must adapt and become truly connected if they are to keep pace with rising demand for a consistent customer experience delivered through multiple touchpoints and channels.

At Fujitsu, we understand the retail environment in which you operate and the need for reliability, agility, and flexibility. We develop and deliver innovative solutions for retail and hospitality that future-proof customer experiences in an omni-channel world. Our retail technology solutions are focused on enabling you to:

  • improve your customer's experiences
  • increase your efficiency
  • grow your business

Forgotten Shop Floor: The Rise of The Digital High Street

The successful in-store deployment of retail technology can deliver a range of benefits to high street retailers including enhancing efficiency, improving productivity as well as delivering a more compelling customer experience.
From our research report - The Rise of The Digital High Street, we learned a significant amount about what both excites and frustrates customers when it comes to in-store retail. After questioning 1,000 consumers and 1,000 staff from local major retailers about their experiences with in-store technology, we gained deep insight as to where that technology is commonly failing to meet customers’ in-store needs. Our report also highlights the benefits of having the right in-store technology and includes future predictions for high street retailers.

Find out more about our retail services and solutions


Robotic Process Automation

In partnership with Thoughtonomy, we help retailers to empower their workforce to deliver great customer service and boost their productivity.

Intelligent Support

Fujitsu Intelligent Support

We provide intelligent, predictive, proactive and automated support services across all technology, anytime, anywhere to maintain the delivery of end-to-end in-store customer experiences.


Fujitsu Market Place

Marketplace delivers a consistent and seamless multi-channel buying experience. With our help, you can simplify processes and improve your in-store shopping experience.


Retail as a Service (4.26 MB )

We provide RaaS across all technology including; CRM, mobile and retail POS. Our outcome-based pay-as-you-go services are both agile and cost-efficient. We manage your technology, leaving you free to concentrate on growing your business.

See how our customers solved their challenges

Specsavers We refreshed all in-store technology across Europe
Whitbread over 600 applications have been rationalised to just seven
Case study McDonalds


As part of our new partnership, we will be working with Specsavers to transform their in-store technology in 1,179 stores across Europe. The digital transformation project will improve both the customer experience and the working environment for employees.

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Whitbread engaged Fujitsu to rationalise over 600 legacy applications creating a more agile and easily managed software environment. A more flexible platform enables Whitbread to be responsive to market and operational demands.

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We worked closely with McDonald’s to re-design and enhance the CARE programme, which sees ten dedicated engineers each assigned to a number of restaurants. Through regular preventative visits and knowledge sharing, the engineers can anticipate and stop problems more effectively.

Read more »

Retail and Hospitality Insight

How robotic process automation is transforming the workplace - Read blog article.
Redefining retail - download PDF
Retail engagement analytics - watch the video
Watch our retail video

Our latest webinar sessions

Never miss a webinar

Replay the Fujitsu Connected Retail webinar

This session gives an advanced preview of our Connected Retail Customer Journey being showcased at RBTE. Richard Clark, Retail & Hospitality, Fujitsu along with our Retail Business Technology Expo (RBTE) stand sponsoring partners - Qudini, WiFi SPARK, Grassfish and Skratch will take you through their latest retail innovations, and what not to miss at RBTE.

Replay this webinar

Replay The Forgotten Shop Floor – The Rise of the Digital High Street

From enhancing efficiency to improving productivity and delivering a more compelling customer experience, the successful deployment of in-store technology can deliver a range of benefits to high street retailers. Our recent research report that has gained lots of media coverage recently - "The Forgotten Shop Floor - The Rise of the Digital High Street". We questioned 1,000 consumers and 1,000 staff from major local retailers about their experiences of in-store technology. We learned a great deal about the factors that thrill and frustrate customers when it comes to physical retail. In this session, we will share our report findings including insights as to where in-store technology is failing to meet customer needs, the benefits of getting in-store technology right, and predictions of the future for high street stores

Replay this webinar

Meet our retail experts

Heather Barson
Heather Barson
Director of Retail and Hospitality

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David Nicholls
David Nicholls
CTO Retail and Hospitality

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Contact us to find out more about retail technology and the benefits it can bring