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Fujitsu Adds Value for ServiceNow Customers with Symfoni WE for Professional Services

News facts:

  • Symfoni WE for Professional Services is available immediately in the ServiceNow app store
  • Developed based on Fujitsu’s extensive expertise, the solution helps organizations streamline professional services delivery by extending their ServiceNow installation with additional resource planning capabilities
  • Fujitsu has already standardized on Symfoni WE to optimize service delivery across its global ServiceNow installation
May 03, 2018
Fujitsu today launches Symfoni WE for Professional Services, a powerful solution for ServiceNow. This enhancement is designed to help users derive maximum value from ServiceNow installations, with added functionality, more transparency and greater control over resource planning and service delivery processes. Certified by ServiceNow, Symfoni WE is available immediately in the ServiceNow Store.

Available exclusively from Fujitsu, Symfoni WE for Professional Services adds new features to a customer’s existing ServiceNow implementation, providing deeper, improved insight into resource utilization across any Professional Services business. Easily accessed directly from the familiar ServiceNow interface, Symfoni WE covers all aspects of service delivery and includes a single-view resource management and capacity planning console, as well as real-time resource tracking. Highly visual, user-friendly dashboards help optimize the use of resources and streamline internal processes, so that enterprises can implement best practices, accurately forecast and control delivery budgets.

Fujitsu developed the solution based on more than 20 years of experience in service excellence and IT service management (ITSM) and is already using Symfoni WE in-house to optimize service delivery across its global organization.

Bjørn Jarl, Head of the Fujitsu ServiceNow Practice in EMEIA, says: “The ServiceNow platform has become a strategic tool. Organizations that are seeking to meet the changing demands of the digital workplace are using the platform to accelerate their digital transformation. Symfoni WE adds to this by delivering the transparency and insight needed to support informed and timely business decisions. This solution enables every organization to maximize its investment in ServiceNow, but perhaps the most compelling endorsement we at Fujitsu can provide is that Symfoni WE is the single solution that we have chosen to run our entire global business.”

The 2016 acquisition of Symfoni ESM established Fujitsu as one of the largest end-to-end ServiceNow partners in Europe, Middle East, India and Africa (EMEIA), with more than 360 trained consultants worldwide1. Fujitsu’s ServiceNow practice offers full-lifecycle consulting, implementation, support and training in a unique approach to workplace transformation that is centered around co-creation with its customers to drive results.

Symfoni WE for Professional Services integrates seamlessly with ServiceNow and offers a straightforward user experience and easy configuration. The solution is easy to set up and integrate with an organization’s systems, adding instant value to any existing ServiceNow platform investment.

Notes to editors

1 Fujitsu is a ServiceNow Gold Services Partner and a ServiceNow Gold Sales Partner, and as a Full Lifecycle Partner offers end-to-end services, from needs analysis through planning and delivery to on-going support.

Online resources

About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$40 billion) for the fiscal year ended March 31, 2017. For more information, please see

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

Date: 03 May, 2018