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Fujitsu Recognized as a Leader for Managed Workplace Services in Europe

News facts:

  • New Gartner Magic Quadrant covering European market positions Fujitsu as a leader and highest among vendors for ability to execute
  • Report assesses vendors for completeness of vision and ability to execute
February 07, 2017
Fujitsu has been recognized as a leader in the Gartner Magic Quadrant for Managed Workplace Services (MWS) in Europe. The report evaluates End User Outsourcing (EUO) services as well as new digital workplace services that provide cloud-first, automated and integrated support to end users. Gartner positioned 15 vendors according to two main criteria – completeness of vision and ability to execute.

As noted in the report, “leaders deliver their service solutions skillfully, have a clear vision of the direction of the service market, and are actively building and improving their competencies to sustain their leadership positions. The Leaders quadrant indicates the direction of the MWS market.” The Gartner report also states: ”MWS is centered in delivering a digital workplace experience to end users so organizations can leverage their digital dexterity in the development of new digital business services, boosting employee engagement and agility through a more consumerized work environment.”

Fujitsu provides an extensive portfolio of End User ServicesOpen a new window, and currently manages more than five million workplaces worldwide. Offerings include traditional and virtual desktop services, managed mobile, collaboration services and support, all underpinned by the company’s Digital Business Platform MetaArcOpen a new window. To help businesses reap the benefits of digital transformation and manage security concerns as well as changing user needs, Fujitsu takes a co-creation approach, working in tandem with customers. Its solutions strike the balance between customers’ existing robust IT infrastructure and fast digital IT, aiming to connect people, data and applications and transform working environments.

Fujitsu believes that it is positioned as a leader by Gartner and highest among vendors for its ability to execute because of its strategic vision and clearly-defined roadmap. Fujitsu offers a comprehensive services portfolio combined with a focus on creating meaningful business outcomes. This begins with consultancy, spans application transformation and culminates in the delivery of Managed Workplace Services, including specialized solutions across a number of industries, and technologies including the Internet of Things (IoT).

Karyn Jeffery, VP and Head of End User Services, Global Delivery, Managed Infrastructure Services at Fujitsu, says: “We agree with Gartner’s prediction that by 2020, the greatest source of competitive advantage for one-third of all organizations will come from the ability of the workforce to creatively exploit digital technologies. We believe that Gartner’s positioning of Fujitsu as a leader in this field is a testament to our ability to help our customers enhance agility and take steps towards achieving that competitive advantage.”

Gartner disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Notes to editors

¹ The Gartner Magic Quadrant for Managed Workplace Services in Europe was published on January 11, 2017 by analysts Gianluca Tramacere, Nikos Drakos and Federica Troni. The report can be accessed here. Gartner observes that while traditional End User Outsourcing includes service desk, desktop/laptop outsourcing services and mobility solutions, MWS encompasses a broad range of services including automated support, bring your own device or software, support for cloud-based apps, desktop virtualization, knowledge management through real-time analytics, peer-to-peer support, persona-based support, self-service, unified communication, virtual personal assistants and walk-up kiosks.

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About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 155,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.5 trillion yen (US$40 billion) for the fiscal year ended March 31, 2017. For more information, please see

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.

Date: 07 February, 2017