About Fujitsu Poland
Fujitsu Services Sp. z o.o. will be opening in March 2009.
The Poland GDC, based in Łódź will serve as a key hub in Fujitsu’s Global Delivery Network.
The site will operate primarily as a service desk supporting our European and Global clients in the financial services, retail,
transport, manufacturing, telco, media, utilities and public sectors who have a need for highly skilled, informed and empowered
desk agents.
The Poland GDC has a capacity for 500 desk agents handling approximately 2,000,000 calls per annum, enabled by ITIL designed
processes, TRIOLE for Services and Sense and Respond® (our unique approach to lean services).
Fujitsu Services Sp. z o.o. is a wholly owned subsidiary of Fujitsu Services Limited.
Fujitsu Services is a leading European information technology services company whose business is helping its customers realise
the value of information technology through the application of consulting, systems integration and managed service contracts.
It serves customers in the private and public sectors across Europe including retail, financial services, healthcare and Government.
With an annual turnover of £2.46 billion (€3.59 billion), it employs over 19,000 people across 20 countries. Headquartered
in London, Fujitsu Services is the European IT services arm of the US$43.2 billion (€32.5 billion) Fujitsu Group.
Visit http://www.fujitsu.com/uk/ for more information.
Who we are
Fujitsu Services offers its clients access to excellent European multi-lingual skills at a competitive cost base for outsourced
service desk. It provides business continuity resilience in conjunction with our European service desk in Lisbon, Portugal.
Our Japanese heritage and culture of industrialisation provides an effective adoption of a business driven approach to IT
Service Management through use of Fujitsu Triole for Services.
Our unique Sense & Respond® approach to deliver continuous improvement and innovation is part of the dna of our organisation.
Our Location
Fujitsu Services offices are located in the heart of the city at Textorial Park, Building 3, Fabryczna 17, Łódź, capitalising
on excellent infrastructure and easily accessible local services.
This refurbished former textile mill, built by Karol Scheibler in the 19th Century, is located in Poland’s second largest
city – a vibrant city which is campaigning to be European Capital of Culture in 2016.
The new delivery centre will provide a cost-effective, high quality service desk with extensive multi-lingual capabilities.
Our People
Poland is a mature market offering Fujitsu and our customers access to a highly skilled workforce with strong language skills at competitive costs. Over 80% of our agents are sourced from local universities and chosen for their acumen in customer service provision. Based on the same global standards as the rest of the Fujitsu Global Delivery Network, the Łódź operation will offer world-class support and real cost-efficiencies.
