Consumer Experience Always Open Retail
Fujitsu: your open retail transformation partner
Let’s solve problems, unlock value, and build purposeful, sustainable change – together.
For 50+ years, Fujitsu has collaborated with retailers to launch, run, and grow their operations everywhere in the world. Always in a co-creative partnership.
We’ll bring our Human Centric Experience Design thinking (Fujitsu HXD) to your challenges, co-developing a roadmap of digital retail solutions and services that get to the business case fast. Retail solutions like these:
Mobile Shopping for Online and In-store
Integrate new shopper and employee technology with your existing commerce platform through our agile toolset, API platform and microservice architecture.
Cashier-Free Store
Self-service solutions for the future. Shelf weight sensors, multi-camera tracking and mobile app integration allow shoppers to simply grab what they need and leave the store.
Transform your Store Operations, Drive Business Growth
Everything you need from Fujitsu for a consistent, replicable managed service.
Welcome to being always open.
Consider yourself part of our ecosystem. From day one you can draw on our teams, expertise, partnerships, technologies and retail IT solutions to transform your business. So, what are you open to changing today?
Explore the ways in which your retail business can be always open:
What is open retail?
Open Retail is an innovative commercial model. A strategy. A culture. A mindset.
It’s about being open to serve customers wherever, whenever and however they want. Co-creating shopping experiences they’ll pay for. Pay more for. Pay for more often and keep paying for.
Being open to doing business in a standardized, single-view way, while adapting to local cultures, needs and regulations.
Being open to repurposing your stores. Enabling retail innovation with new approaches to fulfillment. Integrating simple, seamless payment.
Being open to building on the retail technology you already have, evolving as you scale.
Being open to turning data into decisions, differentiators and delight.
Being open to freeing your employees to serve your customers the way that only people can.
Being open to working in partnerships within a growing ecosystem.
Being open to more imaginative, sustainable, transparent and transformative retail.
It’s a bold vision, but Open Retail can be achieved one change at a time.
Retail is Open - Are you?
Retailers are under constant pressure to evolve – and up until now, much of that change has been a solo effort, taking place behind closed doors. Imagine how much quicker things would move if everyone worked together, using strategic relationships and cross-industry partnerships to solve problems and explore...
Our credentials
50+ countries served
40 languages spoken
1.7+ million end users
7th largest IT provider in the world
Global delivery capabilities
Fortune most admired company
Expert opinion
Combating retail shrinkage: Innovative strategies for profit protection in the digital age:
Shrinkage has become a $379 billion (*1) global problem for retailers, threatening profit margins and operational efficiency. As sophisticated theft techniques and operational errors continue to plague the industry, retailers must adopt innovative, technology-driven strategies to protect their bottom line.
How to use data-driven automation to deliver a seamless shopping experience:
Technology has become increasingly integrated into our day-to-day, influencing the way we live, work, and shop. For today’s retailers, this means there’s a myriad of touchpoints to connect with customers. But no matter the channel of contact, customers expect a seamless, personalized retail experience.
How to drive sustainability and profitable growth:
Sustainable retail isn’t just about keeping lights off and using less plastic. It’s now a more rounded term that includes environmental protection, diversification, human wellbeing, and trust in society.
How to make virtual shopping experiences work in a physical world:
CX is both a science and an art form. Speed, convenience, and cost are still among the top priorities for us, as customers. However, the modern shopper has higher expectations and places a lot of value on experience. Particularly, personalized experience.
How to use AI to drive customer growth, workforce wellbeing, and sustainable retail:
With the latest wave of available AI capabilities, technology will continue to have a huge impact on the retail industry in the years to come. That’s why it’s wise to understand this technology in more detail today, and the various ways it can help you continually enhance customer experience (CX).
How to deliver sustainable business outcomes with data-driven strategies:
As technology becomes more and more integrated into our daily lives, data volumes are growing exponentially. Through mobile apps and social platforms, there’s ever-increasing information being gathered on how we live, work, and shop. And with the right tools in place, this information is incredibly powerful for retailers.
