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Limited Warranty Guide - Fujitsu PalmSecure® Palm Vein Authentication Device

Limited Warranty Guide (69 KB)

Welcome!
Limited Warranty for Fujitsu PalmSecure® Palm Vein Authentication Device
How to Obtain Limited Warranty Service
How to Contact Fujitsu Frontech North America, Inc.
About Fujitsu Frontech North America, Inc.


Welcome!

Congratulations on your purchase of a PalmSecure® palm vein authentication device! Our Products are designed to provide Fujitsu customers the highest performance and quality. All Fujitsu PalmSecure® Palm Vein Authentication Devices are covered by the following Limited Warranty:


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Limited Warranty for the Fujitsu PalmSecure® Palm Vein Authentication Device

Fujitsu Frontech North America ("FFNA") provides the following Limited Warranty on the Fujitsu PalmSecure® palm vein authentication device (the “Fujitsu PalmSecure Sensor”) to its distributors and direct customers:

FFNA warrants that from the time of sale through the Limited Warranty period, the Fujitsu PalmSecure Sensor will function properly under normal use in accordance with the Fujitsu PalmSecure Sensor specifications, be free of defects in materials or workmanship, and will conform to the performance specifications applicable to the Fujitsu PalmSecure Sensor.

This Limited Warranty for the Fujitsu PalmSecure Sensor is subject to the warranty exclusions described below. A Fujitsu PalmSecure Sensor found to be defective, or which does not conform to the performance specifications, will be repaired or replaced with a new or refurbished PalmSecure Sensor, at FFNA's option.

FFNA’s distributors and direct customers of FFNA may determine the applicable Limited Warranty Period for the Fujitsu PalmSecure Sensor purchased from FFNA or obtain complete warranty and service program information and restrictions by visiting the Warranty Service Guide page.

Proof of purchase may be required to demonstrate eligibility for warranty service.

Warranty Exclusions

FFNA's Limited Warranty does not apply to defects or damage to the Fujitsu PalmSecure Sensor resulting from (a) improper operation, improper storage, misuse or abuse, accident, neglect or physical or cosmetic damage; (b) a failure to properly package and ship the Fujitsu PalmSecure Sensor to FFNA for warranty service in accordance with FFNA's then current Packaging and Shipping Guidelines, (c) contact with or exposure to liquid or other moisture, corrosive substances, water, weather and the elements, sunlight, extreme humidity, heavy perspiration, foreign particles, sand, dirt, dust or the like, extreme heat, or food; (d) environmental conditions, such as vibration, electrical work external to the Fujitsu Biometric Product or failure to provide electro-static discharge (ESD) protection; (e) improper installation or installation error, system integration, programming, systems engineering, relocation, reconstruction of data, or removal of part or any component of the PalmSecure Sensor (including breakage of a connector, cover, glass, pins, seals or other components); (f) service, modification or repair not performed by FFNA or an FFNA-authorized service provider, or by tampering, use of counterfeit or other non-Fujitsu components, assemblies, accessories or modules; (g) unreasonable maintenance, operator error, and use of cleaning products or other accessories not approved by FFNA; (h) use of the Fujitsu PalmSecure Sensor in contravention of recommended procedures or specifications; (i) failure to install Fujitsu firmware updates or releases available by or through FFNA or its parent company for the Fujitsu PalmSecure Sensor; (e) other acts that are not the fault of FFNA; or (f) other warranty exclusions published from time to time online in the Warranty Service Guide.

FFNA will not provide warranty service on any Fujitsu PalmSecure Sensor with broken seals; serial numbers or labels that have been removed, altered or obliterated; or other evidence of tampering. FFNA will not provide warranty service on any Fujitsu PalmSecure Sensor that FFNA determines to be stolen, scrapped or otherwise removed from normal service.

FFNA provides no warranty on Fujitsu PalmSecure Sensors purchased in countries other than the United States, Canada or Mexico. Purchasers of Fujitsu PalmSecure Sensors purchased outside of the United States, Canada or Mexico must seek warranty service, if any, from or through the third-party source from whom the purchase was made. FFNA provides no warranty for Fujitsu PalmSecure Sensors purchased as part of a third party manufacturer’s product, computer system, access or data security system or other electronic device or instrument. Any warranty for these products is provided by the OEM (Original Equipment Manufacturer) as part of that manufacturer's product or system.

Repaired Fujitsu PalmSecure Sensors or replaced Fujitsu PalmSecure Sensors have a Limited Warranty period equivalent to the remainder of the Limited Warranty period applicable to the non-conforming Fujitsu PalmSecure Sensor unit or ninety (90) days, whichever is longer.

Disclaimer and Limitation of Liability

FFNA's sole obligation under this limited warranty to FFNA's distributor or direct customer is to repair or replace any defective or non-conforming Fujitsu PalmSecure Sensor, as provided for herein and is provided in lieu of all other remedies, express or implied. If FFNA is unable to repair or replace any defective or non-conforming PalmSecure Sensor, FFNA shall accept return of the defective sensor and refund to its distributor or direct customer any amounts paid for the PalmSecure Sensor. Except as expressly stated herein and to the fullest extent permitted by law, FFNA makes no warranties, express or implied, including but not limited to implied warranties of non-infringement, of fitness for a particular purpose and of merchantability, or arising from a course of dealing, usage or trade practice. To the full extent permitted by law, FFNA expressly disclaims all warranties or guarantees, express or implied, regarding accuracy of the Fujitsu PalmSecure Sensor, use or operation of the Fujitsu PalmSecure Sensor with facsimiles or replicas of a human palm, with hardware or software systems not manufactured or sold by FFNA, or security of data from unauthorized access, disclosure, alteration or destruction. FFNA disclaims all liability for indirect, consequential, punitive, and special damages, including without limitation damages for lost or inaccessible data, data subjected to breach of security, lost revenue, lost profits, or other loss, whether foreseeable or not, even if advised of the possibility of such damages, arising out of or in connection with the ability or inability to use the Fujitsu PalmSecure Sensor.

Nothwithstanding any contrary term or provision, FFNA expressly disclaims all warranties, express or implied, regarding accuracy, operation or use of the Fujitsu PalmSecure Sensor when provided for evaluation or testing purposes.

FFNA makes no warranty, express or implied, as to the operation of or use of any software used, sold or licensed in connection with the Fujitsu PalmSecure Sensor. To the fullest extent permitted by law, FFNA expressly disclaims all warranties or guarantees relating to such software, express or implied, including but not limited to implied warranties of non-infringement, of fitness for a particular purpose and of merchantability, or arising from a course of dealing, usage or trade practice.

In the event of a conflict between the Limited Warranty and any other specifications or material published by Fujitsu, the terms of the Limited Warranty prevail.


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How to Contact Fujitsu Frontech North America, Inc.

For Pre-Sales Information on Fujitsu PalmSecure Sensors
Phone: 877-766-7545, Option 1
Web Site: http://www.fujitsu.com/us/services/biometrics/palm-vein/

For Telephone Technical Assistance

Telephone technical support is available Monday-Friday between the hours of 9 a.m. to 5 p.m., PST, unless otherwise indicated at http://www.fujitsu.com/us/services/biometrics/palm-vein/contact/index.htm.
Phone: 877-766-7545, Option 2

For Warranty Product Replacement (Returns)
Phone: 877-766-7545, Option 2
Web Site: http://www.fujitsu.com/us/services/biometrics/palm-vein/contact/index.html


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About Fujitsu Frontech North America

Fujitsu Frontech NorthAmerica, Inc. is a subsidiary of Fujitsu Limited, a leading provider of customer-focused IT and communications solutions for the global marketplace. FFNA provides innovative solutions for the U.S. marketplace. Current product and service offerings include: palm vein recognition technology, 10Gb Ethernet switches and video encoders.