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Laitteiden tuotetuki

Tuotetuki Fujitsun tuotteille

Fujitsun laitepalvelupaketti ja laitepalvelusopimus

Laitepalvelupakettiin sisältyvät laitevikojen määrittäminen ja poistaminen joko korjaamalla tai vaihtamalla. Fujitsu vastaa ongelmaan ja ratkaisee sen tehdyn palvelutasosopimuksen mukaisesti. Tukitoimet voidaan tehdä paikan päällä, tai laite voidaan toimittaa Fujitsulle.

Laitepalvelupaketti on tuotekohtainen palvelusopimus, josta maksetaan vain kerran ja jonka voimassaoloaika on 1–5 vuotta. Palvelun voimassaoloa voidaan jatkaa ostamalla jatkopalvelupaketti. Vakiovaihtoehdoista asiakas voi valita itselleen sopivimman palvelutason.

Fujitsu laitepalvelusopimus voidaan hankkia missä tahansa laitteen elinkaaren vaiheessa ennen sen viimeistä 12:ta käyttökuukautta, ellei toisin sovita. Laitepalvelusopimus on laitetukipakettia joustavampi, sillä asiakas voi valita palvelutason vapaammin, omien tarpeidensa mukaan.

Product Support Hardware comprises the diagnosis of hardware faults and their elimination by repair or replacement.
The service levels are as follows:

Product Support Hardware

  • Smooth IT operations right from the start with the shortest possible downtimes 
  • Range of service level options enabling the right level of availability for hardware
  • Freedom for your internal IT specialists to concentrate on their core business
  • Selectable payment terms: front up once-only payment with Support Pack or regular installments with ServiceContract
  • Flat fee pricing: well projectable, no hidden costs 

Data Sheet Fujitsu Support Pack Hardware
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ProActive Support - Attachment to the Data Sheet Support Pack
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Data Sheet Fujitsu ServiceContract Hardware
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Data Sheet FUJITSU ServiceContract for Oracle SPARC Enterprise Server
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Country-specific support terms

  • Support Packs for selected PRIMERGY and ETERNUS DX Entry are globally available in major business areas with the following Service Level options:
    • 9x5, next business day onsite response
    • 9x5, 4 hours onsite response
    • 24x7, 4 hours onsite response

Hard disk replacement without returning the old disk (Option)

In case a faulty hard disk or SSD cannot be repaired and needs to be replaced, the exchanged device usually has to be returned to the manufacturer. But what happens with the company-confidential data stored on the faulty disk/SSD?
With the HDD retention option, the exchanged device remains the customer's property. This ensures that company-confidential data won't leave a company.

Regarding the availability of the HDD retention option see Product Support Services at a GlanceOpen a new window

BENEFITS

  • Security for confidential data 
  • Full data control remains with the customer 
  • Meets data protection and company guidelines 
  • Civil liability risks are reduced