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  4. Easy and efficient protection of IT solution infrastructures

Infrastruktuurituki

Suojaa it-infrastruktuuriratkaisusi helposti ja tehokkaasti

Fujitsu tarjoaa kahdenlaisia infrastruktuuritukipalveluja, joiden avulla tuetaan ja ylläpidetään integroituja ratkaisuja (kuten Fujitsu HANA, FlexFrame, vShape).

Fujitsun ratkaisusopimus

Fujitsun ratkaisusopimus täydentää täydellisesti kaikkia Fujitsun infrastruktuuriratkaisuja. Sopimuksen voimassaoloaikaa voi muuttaa joustavasti, ja sopimuksen mukaista infrastruktuuria voidaan laajentaa sopimusjakson aikana.
Sopimuksen kesto on vähintään 3 vuotta, ja se alkaa sopimuksessa määritettynä ajankohtana.
Ratkaisusopimuksesta maksetaan kiinteä hinta säännöllisin väliajoin ja sopimus on jatkettavissa 3 vuoden jälkeen.

Fujitsu SolutionPack and Fujitsu SolutionContract are available in various options giving customers the flexibility to select service time, on-site response or recovery time and proactive services in accordance with their needs.  ;

SolutionContract

  • Infrastructure-oriented support reduces the complexity in maintaining the Solution infrastructure – Fujitsu is responsible for the integrated support of hardware and software components
  • Security in terms of contractual protection through consistent service level agreements as well as harmonized service periods (SolutionContract only)
  • Problem prevention through proactive services and regular consultations with a Technical Account Manager (currently SolutionContract only)
  • A well-conceived range of services to meet customers’ requirements and budget
  • Flexibility for customers when developing a Solution IT infrastructure
  • Selectable payment terms: up front with SolutionPack or monthly with SolutionContract
  • Flat fee pricing: well projectable, no hidden costs

Technical Appendices for
  • ETERNUS® CS8000 (ENOpen a new window, DEOpen a new window)
  • ETERNUS® CD10000 (ENOpen a new window, DEOpen a new window)
  • Fujitsu Integrated System PRIMEFLEX for SAP HANA® (ENOpen a new window, DEOpen a new window)
  • Fujitsu Integrated System PRIMEFLEX for SAP Landscapes (ENOpen a new window, DEOpen a new window)

Fujitsu Infrastructure Support is currently available for the following Fujitsu Infrastructure products:
Storage Solutions Fujitsu Solution
Contract
Fujitsu Solution
Pack
ETERNUS® CS80000 X
ETERNUS® CD100000 X

Fujitsu Integrated System PRIMEFLEX
PRIMEFLEX for SAP HANA® X X
PRIMEFLEX for SAP Landscapes X X