GTM-N86XBH9
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Managed Database Service

Ensures the successful maintenance and operation of your database environment for on-demand availability of data.

Our Managed Database Service provides your organization with key services required to manage and support your critical data assets.  It meets the needs of data security, data protection and recovery to enhance the critical business functions which rely on your organization’s data assets.

Key features

  • Management of your database environment-provides configuration management including activities such as schema changes and change reporting.
  • Administration services such as user, password and backup administration services.
  • Minimize risk and maximize security - the security management function, as well as capacity management and performance optimization, ensure that you maintain optimal performance of database services by proactively addressing security and performance issues through analytic and tuning services.

Benefits

  • Proactive database performance analysis and health checks
  • Proactive Database Performance Tuning
  • Ensures resilience through Security and Capacity Management
  • Timely release and patch deployment
  • Improved IT governance through controlled and authorized changes
  • Improved governance of processes by leveraging ITIL compliant service delivery

What we offer - Service Elements Breakdown


Monitor
Manage
Database Monitoring square

Standard Reporting (Availability, Utilization) square

Log Reporting square

Backup Reporting square

Change Reporting square

Incident Logging and Diagnosis
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Advanced Incident Diagnosis (Vendor Referral)
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Incident Monitoring & Escalation
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Problem Logging and Investigation
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Change Request Logging and Assessment
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Change Advisory Board Participation
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Release Management Analysis
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Change/Release Testing and Scheduling
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Change/Release Implementation
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