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Managed Bundled Services

Managed Core Computing

The Managed Core Computing service is an amalgamation of specific RIM services traditionally used to manage the compute and storage infrastructure that sit at the core of large enterprise systems. This includes the management of virtual host systems, storage array networks (SAN) and customer-owned private cloud infrastructure. This combination of services provide the customer with a cost-effective management solution while maintaining optimum service levels for their critical core infrastructure.
Service components:
  • Combines existing Managed Virtualization, Managed Storage and Managed Backup Services
  • Includes the management of the following:
    • Storage Devices (Storage Arrays, SAN Switches, Tape Drives / Libraries)
    • Virtual Hosts (ESX Servers, Hypervisors)
  • Includes the management of the customer’s backup solution

Managed Enterprise

The Managed Enterprise service combines traditional managed services that are commonly used in the maintenance and management of enterprise networks. This includes the management of servers, routers, switches, firewalls and other network devices. Additionally, the service includes the management of server and device backups for resiliency. These service combinations provide a cost effective solution to customers with multi-vendor support environments.
Service components:
  • Combines existing Managed Network, Managed Security, Managed Server and Managed Backup Services
  • Includes the management of the following:
    • Network Devices (Switches, Routers, Access Points)
    • Security Devices (Firewalls)
    • Servers (Physical or Virtual Machines)
  • Includes the management of the customer’s backup solution

Managed Secure Network

The Managed Secure Network service is specifically designed to provide support for complex network and security implementations. Services include:
  • Switch, router and firewall administration and management
  • Network intrusion detection
  • Content filter management
  • Load balancing and advanced routing
Customers enjoy added peace of mind through an ideal combination of both proactive and reactive network and security management services.
Service components:
  • Combines existing Managed Network and Managed Security Services
  • Includes the management of the following:
    • Network Devices (Routers and Switches)
    • Security Devices (Firewalls/IDS/VPN Concentrators)
    • Web Content Filters