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  5. Fujitsu America End of Service Life (EOSL) Policy

Fujitsu America End of Service Life (EOSL) Policy

Fujitsu America offers service and support on products for a minimum of  five (5) years after the manufacturer’s last ship date for products used or sold for commercial or governmental use (i.e., a use other than for personal, family, household, or home office use) based upon model and/or machine type.

In all cases (hardware and software), service and support is per contracted service level or, if there is no contract, on a commercially reasonable, best effort basis for products approaching their EOSL.

EOSL Definitions

  • Software Product
    Any binary software programs listed in the Fujitsu America published standard price lists (ii) any updates/upgrades, and (iii) any related manuals or other documentation.
  • Hardware Product
    Hardware systems (including components) listed in the Fujitsu America published standard price lists.
  • Product
    The software product or hardware product.
  • End of Life (EOL)
    Fujitsu America determines that the software product or hardware product will no longer be licensed or sold.
  • End of Version (EOV)
    Fujitsu America no longer licenses a specific version of a software product but continues to license new versions of the software product for sale.
  • End of Service Life (EOSL) Date
    The date on which Fujitsu America ceases to provide service and support for a hardware or software product under a support contract or on a time and materials basis.

End of Service Life (EOSL) Support for Fujitsu Hardware Products

Fujitsu America will provide service and support for a minimum of five (5) years after the manufacturer’s last ship date for hardware products based upon model and machine type unless otherwise noted.

Updates to End of Service Life (EOSL) Support for Fujitsu Hardware Products will be posted generally three to six months in advance of the EOSL date.

Sustaining Support

The Fujitsu Sustaining Support program gives you the opportunity to continue maintenance support on selected hardware beyond the manufacturers End of Service Life, to maximize your IT investment and provide additional time to evaluate, plan and budget for future needs. Fujitsu Sustaining Support includes:

  • Technical support and hardware support
  • Access to the Fujitsu Global Service Center
  • On-site Field Engineers, as needed
  • Installations, moves, adds and changes (additional fee)
  • ISO 9001 Certified Customer Support and Logistics Management
  • Problem management with time-based escalations and assigned Service Managers

Note: Development of new Firmware Patches/Updates will cease and access will be limited to the levels currently available. OS support may no longer be available and not included.  Parts replacement and break/fix services are performed on a commercially reasonable basis per contracted service level based on parts availability.

For more information or specific questions regarding the Fujitsu America EOSL policies, please contact your local Fujitsu America Service Delivery Manager.