Fujitsu Retail IT Solutions – Always On, Always Connected

A new retail world is emerging where technology connects and interlinks everyone and everything. Today’s customers expect their in-store and online experiences to match, and retailers must adapt and become truly connected if they are to keep pace with rising demand for a consistent customer experience delivered through multiple touchpoints and channels.

At Fujitsu, we understand the retail environment in which you operate and the need for reliability, agility, and flexibility. We develop and deliver innovative solutions for retail that future-proof customer experiences in an omni-channel world. Our Connected Retail solutions are focused on enabling you to:

Improve your customer's experiences
Increase your efficiency
Grow your business

Modernize, Personalize & Automate - Learn how to perfect your customer’s retail experience

Turning your operations team into champions of change

The high street isn’t dying. It’s simply changing. There will be winners and there will be losers. Success will depend on your ability to transform your retail operations, from end-to-end.

Total Managed Store brings together everything you need to enable Connected Retail. All this is achieved at scale and pace, and delivered consistently across multiple stores and territories, as a fully managed service.

Find out how you can become a champion of change with Total Managed Store

Fujitsu and the future of retail

How will Digital Transformation Impact the Retail Industry?

Values and behavior of consumers are rapidly changing. Retailers need to shift from the conventional supplier centric model to a human centric model. Fujitsu identifies five key factors that have a major impact to the industry's future and proposes how Fujitsu helps retailers transform their business with digital technologies.

Find out more about our retail solutions and services

Fujitsu Intelligent Support

We provide predictive, automated, and proactive support services across all technology, anytime, in anyplace. We enable you to maintain the delivery of your end-to-end in-store customer experience.

Fujitsu Marketplace

We enable you to deliver a consistent and seamless multi-channel customer buying experience. With our help, you can simplify processes and improve the in-store shopping experience.

Retail as a Service

We provide RaaS across all technology and services including; CRM, retail POS, and mobile. We provide simple outcome based pay-as-you-go services that deliver agility and reduce costs. We manage your technology leaving you free to concentrate on growing your retail business.

Unified Commerce – The force affecting the retail Industry

Consumers now start and stop their shopping journey in different channels, including online marketplaces and social media. They frequently shop for the same product across different retailers, both online and in store. Consumers expect a frictionless shopping experience across an entire brand and they don’t want disruptions as they cross individual channels or locations. In fact, according to the recent BRP Consumer Study, 87% of consumers are interested in a personalized and consistent experience across channels.

Find Out More

Co-creation for Success survey: Retail results

Fujitsu’s global study explores the relationship between organizations and employees, customers and society. This document reveals the research results from the Retail sector showing how vital each group is to achieving success and what role culture, creativity and digital technology play.

Learn More

Whitbread: over 600 applications have been rationalised to just seven

Whitbread engaged Fujitsu to rationalise over 600 legacy applications creating a more agile and easily managed software environment. A more flexible platform enables Whitbread to be responsive to market and operational demands.

How robotic process automation is transforming the workplace

As the working world chnages beyond recognition in the coming years, we explore how RPA will enable employees in the retail sector.

Read blog article

Redefining Retail

The retail industry is amids a digital explosion that has changed the way we shop forever. Is your business ready for the future of digital retail?

Download PDF

FUJITSU Retail Engagement Analytics

The Fujitsu Retail Engagemnent Analytics solution providers retailers with actionable shopper intelligence to help improve shoppers experience and store performance. Creating a unique and engaging experience for shoppers is critical to driving store sales and is vital to retailers success.

View the Video

Meet our retail experts

Ray Caul

Head of Retail Americas

Paul Burel

Retail Product Consulting Director

Rowan Cape

Vice President, Global Retail Software Solutions

John Parsons

Retail Solution Engineer Team Manager

Paul Kennedy

Head of Retail Industry

Celine Rasborn

VP Retail Product Management and Operations