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  6. Fujitsu Creates One of Europe’s Biggest ServiceNow Practices with Symfoni ESM Acquisition

Fujitsu Creates One of Europe’s Biggest ServiceNow Practices with Symfoni ESM Acquisition

Fujitsu EMEIA

News facts: 
  • Fujitsu acquires Symfoni ESM, which has delivered more than 350 ServiceNow implementations in Northern Europe to date
  • Establishes Fujitsu as one of the leading ServiceNow providers and doubles its ServiceNow consulting and delivery capabilities in Europe
  • Underlines Fujitsu’s significant and continued investment in growing its Digital business
London, August 01, 2016 – Fujitsu today announces the creation of one of Europe’s biggest ServiceNow practices with Fujitsu Services Holdings PLC's acquisition of Symfoni ESM, one of the most well-established and experienced ServiceNow partners in Northern Europe. The deal encompasses four Symfoni companies, namely, Symfoni Finland OY, Symfoni Software Norge AS, Symfoni Software Belgium BVBA, and Symfoni Software Netherlands BV (collectively "Symfoni ESM"). The acquisition – which effectively doubles Fujitsu’s capabilities in delivering Enterprise Service Management Software-as-a-Service (SaaS) consulting, implementation and managed services to enterprises – underlines Fujitsu’s aspirations for further growth in its Digital Business.

The acquisition of Symfoni ESM significantly enhances Fujitsu’s provision of ServiceNow SaaS Consulting, Service Desk, IT Service Management (ITSM) and Customer Service Management solutions. Symfoni ESM’s approximately 80 employees in Norway, Finland, Belgium and the Netherlands will join forces with Fujitsu’s existing ServiceNow SaaS team, which already comprises around 150 employees in the UK, Belgium, and in Global Delivery Centers around the world.

Public Cloud platforms continue to be the new growth area for organizations to migrate their application workloads, with back-office operations being a key focus area. Fujitsu is committed to supporting the ecosystem of third party Cloud platforms, with ServiceNow being a strategic focus. In leveraging these platforms, Fujitsu can provide an increasingly comprehensive range of services including Cloud integration via the RunMyProcess process automation Cloud platform, ITSM business change consulting and Smart Analytics. Symfoni ESM joins the growing portfolio of strategic acquisitions in the Fujitsu Digital Business, which already includes RunMyProcess, ACT and GlobeRanger.

“ServiceNow is rapidly becoming the de-facto platform for service management,” commented Mike Sewart, Director, Fujitsu Digital, EMEIA. “As our enterprise customers increasingly embrace ServiceNow, they expect Fujitsu to not only provide the services, but also the consultancy know-how to ensure that these Digital Transformation projects are implemented successfully and with a focus on IT and business change. This acquisition effectively doubles our ServiceNow consultancy and delivery capabilities in Europe, making Fujitsu a market leader in this growth area of Cloud consulting and delivery.”

Björn Jarl, CEO and Founder at Symfoni ESM, says: “In a fast-growing market space, joining forces with Fujitsu will make our expertise available to a wider base of customers around the world. Having completed more than 350 ServiceNow projects, the consultants at Symfoni ESM have unprecedented levels of experience in Enterprise Service Management strategy, implementation, integration and training - underlining our position as the most-experienced ServiceNow provider in Northern Europe.”

Frank Slootman, CEO at ServiceNow, says: “The acquisition of Symfoni ESM confirms that our strategic partner, Fujitsu, is clearly among the leading ServiceNow providers in Europe. ServiceNow shares Fujitsu’s customer-centric vision, and now its expanded capabilities mean that Fujitsu is better placed than ever to help enterprises bring this vision to life, becoming faster and more scalable by leveraging the enterprise cloud.”

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About Fujitsu

Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 156,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE: 6702) reported consolidated revenues of 4.7 trillion yen (US$41 billion) for the fiscal year ended March 31, 2016. For more information, please see

About Fujitsu EMEIA

Fujitsu enables customers to capitalize on digital opportunities with confidence, by helping them to balance robust ICT and digital innovation. The leading information and communication technology (ICT) company can achieve this based on its full portfolio of business-technology products, solutions and services, ranging from workplace systems to data center solutions, managed services, and cloud-based software and solutions. Fujitsu’s vision is to enable a Human Centric Intelligent Society that creates value by connecting infrastructure, empowering people and creatively defining new forms of intelligence. In Europe, the Middle East, India and Africa (EMEIA), Fujitsu employs more than 29,000 people and is part of the global Fujitsu Group. For more information, please see

Fujitsu Public Relations

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Company: Fujitsu Technology Solutions

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice. VMware, Cloud Foundation, VMware SDDC Manager, and Virtual SAN are registered trademarks or trademarks of VMware, Inc. in the United States and other jurisdictions.

Date: 01 August, 2016
City: London