BENEFITS
- High transparency and quality based on clearly defined maintenance services
- Services at a fixed price, without any hidden costs
- Support that matches specific needs – and is available worldwide
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Product Support Services
Professional protection for your IT investments right from the start
Smooth IT operation right from the start for the complete product lifecycle. Fujitsu delivers Product Support Services for own as well as for 3rd Party products out of one hand. From installing new products to providing fast and uncomplicated multivendor support for hardware and software products. This ensures smooth IT operation right from the start while internal IT specialist can concentrate on their core business.
Our Fujitsu Maintenance Services cover Product as well as Infrastructure Support Services
OFFERING
All Product Support offerings are offered on top of the Standard Warranty. InstallationPacks help in getting started with new product sales, ServicePacks or ServiceContracts are offered for hardware and software products form Fujitsu and other vendors. Depending on the payment model they are offered at fixed prices and contain various service levels that can be selected according to specific requirements and selected products. The following services are available:
PROOF POINTS
- The first IT service provider to have all important international certifications (ITIL, ISO)
- Fujitsu is the world's third-largest IT service provider and offers first-class global service processes
- ITIL-based service management
- Immediate availability of service information about IT systems from a central knowledge base
- Vast and in-depth multi-vendor competence
Standard Warranty
Standard Warranty comes with our products. It starts with the sale and is valid for a defined period of time, minimum is 12 months.
Startup Services
InstallationPacks are offered for Fujitsu servers and storage systems. Help in getting started, without worrying about the “How”.
Hardware Maintenance
ServicePack/Contract Hardware is the perfect extension on top of the standard warranty for hardware products with various options of duration and response or recovery time and a flexible payment concept.
Software Support
ServicePack/Contract Software is the perfect extension on top of the standard warranty for software products with various options of duration and response time and a flexible payment concept. Most incidents are resolved remotely.
Solution Support
SolutionContract provides proactive and reactive maintenance services for Fujitsu Solution Infrastructures according to defined service levels.
Managed Maintenance
In heterogeneous and often complex internationally distributed environments, the hardware and software service providers need to be precisely coordinated. Fujitsu Managed Maintenance meets this challenge. It supports you in controlling the service contracts in your multi-vendor environment more efficiently, defining clear service responsibilities, coordinating maintenance services, executing them and, if requested, assuming full responsibility for seeing that the Service Level Agreements (SLAs) with various vendors and service providers are fulfilled, even on a global basis.
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Fujitsu at Datacentres 2012 (May 23th and 24th)
