Enterprise Product Support

Important Notice - May 2022
  • Fujitsu North America, Inc., successor in interest to Fujitsu America, Inc. as of April 1, 2022, (“Fujitsu”) and AVT Technology Solutions LLC, a division of Tech Data Synnex (“Tech Data”), recently entered into an agreement for the outsourcing and transition of the following Fujitsu equipment maintenance and support services:

    • CELSIUS®
    • ESPRIMO®
    • ETERNUS®
    • FUTRO®
    • PRIMEFLEX®
    • PRIMEQUEST®
    • PRIMERGY®

  • If your organization currently contracts with Fujitsu for maintenance or support services in connection with these products, please be advised that Fujitsu assigns to Tech Data, and Tech Data assumes from Fujitsu, all of Fujitsu’s right, title and interest to such service contracts, in entirety, including liabilities arising under those contracts, effective from and after June 1, 2022.

    The business relationship and services with Tech Data (as assignee of Fujitsu) will continue pursuant to the terms of your contract and all of Fujitsu’s obligations and responsibilities under the contract will cease immediately on June 1, 2022.

    We thank you for the opportunity to work with you as your service provider. If you have any questions regarding the transition of your service, please contact Tech Data at 800-301-9175 or 380-203-7167.

    Kind Regards,
    Fujitsu North America, Inc.

Fujitsu Global Service Center(GSC)

Provides 24x7x365 service and support of hardware and software products.

  • (NEW Number) Existing Fujitsu customers contact at 800-301-9175
  • For non-urgent issues, existing customers can open a service request here.

To check your product warranty, click here.

Fujitsu Enterprise Service Renew Request

If you would like to request a support uplift or renewal for your PRIMERGY®, ETERNUS®, SPARC ENTERPRISE®, or Brocade products, please click here, fill out the pdf form and send it via email with Subject line “Customer Requesting Renewal”.

Supported Products

Fujitsu provides support for all models of the products listed below, with a choice of service levels to fit the specific needs of your business.