Warranty Terms for Mobile Products
Notebook PC, 2-in-1 and Tablet Models
How to Obtain Warranty Service
Should your Product prove defective during the Warranty Period, you may take your product to an Fujitsu Authorized Solutions Provider ("ASP"), contact Fujitsu Service and Support at 1-800-456-8586 or www.fujitsu.com/us, or in Canada at www.fujitsu.com/ca. If your Product is eligible for warranty service, you will be issued a return authorization number and given shipping instructions. Postage, insurance and shipping costs incurred in returning Product to Fujitsu Depot location or ASP for warranty service are customer’s responsibility. Fujitsu and its ASPs are not responsible for any loss or damage to the product until it is received by Fujitsu or its ASP or for any accessories or missing parts. Fujitsu and its ASPs will determine, in their reasonable judgment, if the product is received intact at time of receipt. A Product returned for warranty service must be shipped complete (except for any manuals and software disks bundled with the Product) in its original packing material or equivalent so as not to be damaged while in transit. Fujitsu warranty obligations only arise upon receipt of the defective Product at its designated warranty service center. Fujitsu pays for the return shipment to the customer.
Warranty Periods (Beginning from date of purchase)
|Fujitsu LIFEBOOK Notebook / STYLISTIC Computer Series1||Warranty Period2|
|Computer||1 or 3 Years3|
|All Batteries and AC Adapters, regardless of Model/Series4||1 Year|
|Accessories: Internal or External CD-ROM Drives, CD-RW Drives, DVD/CD-RW Combo Drives, and Floppy Diskette Drives, Docking Cradles or Stations, Port Replicators, Hard Drives, Battery Chargers, Stylus Pens, Keyboard Docking Stations and Covers and Power Supplies.6||1 Year|
|Refurbished Units: All Series/All Models/All Accessories
Accessories: External Keyboards and Mice, Display and LAN Adapters
|Accessories: Corner Protection Kit5|
All other accessories unless specified above.6
|Solid State Drive (“SSD”): only defects in materials and workmanship.7||1 or 3 Years3|
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE TO STATE, PROVINCE TO PROVINCE, AND/OR TERRITORY TO TERRITORY.
- *1Internal modems on all Fujitsu notebooks and tablet PCs are not qualified for use with telephone systems outside the U.S. and Canada.
- *2Effective January 8, 2016.
- *3At the time of purchase you may select a 1 or 3 year International Limited Warranty.
- *4For batteries, note that a rechargeable battery is a consumable item and after a period of normal use or over time, the battery's ability to hold an electrical charge will be diminished. A battery that has reduced capacity or has failed because it has been consumed via normal use or over time is not covered under warranty. The battery is only warranted during the Warranty Period for failure due to defects in materials and workmanship.
- *5The corner protection kit is a consumable item (one time use only) and comes with a limited 30-day warranty. The corner protection kit is only warranted during the limited Warranty Period for failure due to defects in corner protection kit parts materials and parts workmanship. Adhesiveness is not considered a material part or part workmanship defect.
- *6Some accessories sold separately are covered by their respective manufacturer’s warranty and are not warranted by Fujitsu.
- *7The above Warranty is voided for any user installed SSD/Hard Disk Drive (“HDD”) or any other user installed components.
Registering your system with Fujitsu America, Inc. only takes a few minutes and will provide you with:
- Product updates on your LIFEBOOK or STYLISTIC
- Information on accessories to enhance your ownership experience
You may register your LIFEBOOK or STYLISTIC in one of three easy ways:
- Electronically through the Fujitsu Welcome Center Icon on your desktop (not included on Refurbished products)
- Call Fujitsu at: 1-800-456-8586
Fujitsu International Help Desk Contacts
Please see the INTERNATIONAL section of the Fujitsu Service and Support Contact Page.
International Limited Warranty Terms and Conditions
End-User Product International Limited Warranty
This end-user international limited warranty ("Warranty") is extended by Fujitsu America, Inc. to the original purchaser ("Purchaser") of the Fujitsu America, Inc. product ("Product") accompanied by this Warranty and is not transferable.
What is Covered
Fujitsu America, Inc. warrants the Product against defects in material or workmanship under normal use for the applicable warranty period listed below ("Warranty Period"), beginning from the date of original purchase by Purchaser. If the Product becomes defective during the Warranty Period, Fujitsu America, Inc. will, at its option and without charge, repair the Product with new or reconditioned components or parts, or replace the Product with a reconditioned product of the same or functionally equivalent model.
What This Warranty Does Not Cover
This Warranty does not cover and shall be void for defects or damages resulting from defects caused by the operation of the product outside the usage parameters stated in the User’s Guide; malfunctions caused by misuse or abuse, accidental drops, impact, liquid spills, by improper installation, operation or maintenance, by improper connections or peripherals, by use of non-Fujitsu spare parts, by service modifications or repairs performed by a person not authorized by Fujitsu, or by other conditions not arising from defects in product materials or workmanship; this also applies to accessories such as stylus pens and magnetic keyboards; malfunction or failure caused by accidental or intentional damage; defects resulting from normal wear and tear; Stylus Pens, Magnetic Keyboards, Diskettes, tapes, CDs, DVDs, carrying cases, screen protectors, corner protection kit or other parts of a consumable nature; any malfunction that occurs due to the SSD surpassing its maximum total bytes of written data; any transfer of ownership. Warranty is provided only to You, the original Purchaser. This Warranty does not cover Products used as short term rental equipment. Fujitsu America, Inc. and its Solution Providers are not responsible for damage to or loss of any programs, data, or removable storage media, whether it occurs during warranty or other repair service.
Warranty Service Return to Depot
Fujitsu America, Inc. offers Purchaser a Return to Depot service for the applicable Warranty Period which includes repair of all defects in materials and workmanship (i.e., labor and parts therefore); provided that the fault has occurred under the normal operation of the Products detailed in the User’s Guide. Parts removed from a Product during Warranty Service will become the property of Fujitsu America, Inc. Fujitsu America, Inc. spare parts used during Warranty Service assume the remaining warranty coverage of the Product they are used on or the 90 day replacement part warranty, whichever is longer. The Product shall be considered as repaired when it fulfills tests performed according to the original Product specifications.
Preinstalled or Bundled Software
Fujitsu America, Inc. and its suppliers make no warranty or representation, either express, implied or statutory, with respect to software provided with the Product and licensed to Purchaser, its quality, performance, merchantability, or fitness for a particular purpose. Nor does Fujitsu America, Inc. warrant that the functions contained in the software will be uninterrupted or error free. The software is provided "AS IS", except if expressly warranted by the licensor in the applicable software license agreement, and is subject to the terms and conditions of the software license agreement contained in or accompanying the software. In no event will Fujitsu America, Inc., its ASPs, dealers, distributors or other resellers be liable for direct, indirect, special, incidental, or consequential damages resulting from any defect in the software or its documentation, even if advised of the possibility of such damages.
Data Storage Media
The only effective protection for the data stored in a computer, such as on a hard disk, is for you, the Purchaser, to regularly back up that data. Fujitsu and its subsidiaries, affiliates, suppliers, service providers, and resellers shall not be responsible for any software programs, data or other information stored or used on any media or part of any Product returned to Fujitsu or its solutions providers for Warranty Service or other repair, including but not limited to the costs of recovering such programs, data, or other information. It is solely your responsibility as the Purchaser to back up any software programs, data, or information stored on any storage media or any part of a Product returned for Warranty Service or repair to Fujitsu or its service providers.
Warranty Disclaimer and Limitations
THE WARRANTIES STATED HEREIN ARE IN LIEU OF ALL CONDITIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO ANY IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE ON THE PART OF FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS, SOLUTION PROVIDERS, AND RESELLERS. ALL IMPLIED OR STATUTORY CONDITIONS AND WARRANTIES TO THE EXTENT THAT THEY CANNOT BE EXCLUDED ARE LIMITED AS SET FORTH HEREIN. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FUJITSU AND ITS SUBSIDIARIES, AFFILIATES, SUPPLIERS, SOLUTION PROVIDERS, AND RESELLERS SHALL NOT BE LIABLE FOR ANY DAMAGES INCLUDING, BUT NOT LIMITED TO, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF USE OR DATA, LOSS OF PROFITS, OR INTERRUPTION OF BUSINESS, REGARDLESS OF WHETHER SUCH ALLEGED DAMAGES ARE BASED ON THE WARRANTY HEREUNDER, TORT, OR CONTRACT (EVEN IN THE NATURE OF BREACH OF FUNDAMENTAL TERM). EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, THIS IS THE EXCLUSIVE WRITTEN INTERNATIONAL LIMITED WARRANTY OF THE ORIGINAL PURCHASER. SOME STATES, PROVINCES, OR TERRITORIES DO NOT ALLOW EXCLUSIONS OR LIMITATIONS OF IMPLIED WARRANTIES OR CONDITIONS, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. FUJITSU’S WARRANTY PROGRAM IS VALID ONLY FOR PRODUCTS PURCHASED IN NORTH AMERICA. THIS LIMITED WARRANTY DOES NOT COVER ANY PRODUCT (A) THAT HAS BEEN THE SUBJECT OF ACCIDENT, MISUSE, NEGLECT, OR ABUSE; (B) THAT HAS BEEN THE SUBJECT OF IMPROPER INSTALLATION, USE OR HANDLING; (C) THAT HAS BEEN REPAIRED, MODIFIED, OR ALTERED BY SOMEONE OTHER THAN FUJITSU OR AN FUJITSU AUTHORIZED SERVICE PROVIDER, OR (D) THAT HAS BEEN EXPOSED TO OPERATING OR ENVIRONMENTAL CONDITIONS IN EXCESS OF FUJITSU’S WRITTEN SPECIFICATIONS OR RECOMMENDATIONS. THIS LIMITED WARRANTY DOES NOT COVER SCRATCHES OR ABRASIONS TO THE PRODUCT’S SCREEN OR DISPLAY, INCLUDING DAMAGE CAUSED BY THE USE OF ANY WRITING TOOL OR OTHER INSTRUMENT NOT SPECIFICALLY DESIGNED FOR USE WITH THE PRODUCT.
State Law Rights
SOME STATES IN THE U.S. OR PROVINCES IN CANADA DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SUCH LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE OR PROVINCE TO PROVINCE.
Options and Limitations
Every Fujitsu America, Inc. notebook PC, 2-in-1 and tablet model is covered by a limited warranty designed to meet user-specific service and support. For added convenience and investment protection the following programs are available:
Service Program Options
- Extended Warranty8
The Standard International Limited Warranty is the base warranty program included with the unit. The standard warranty covers defects in materials and workmanship for a period of one year or three years from the date of unit purchase, depending on the configuration. If the unit becomes defective during the warranty period, Fujitsu will repair or replace it. If the unit needs to be sent out for repair, Fujitsu pays for the return shipment to the customer. By purchasing the Extended Warranty, the customer can extend coverage up to five years total on select configurations.
- Onsite Plan8
Onsite Plan coverage provides next business day onsite non-physical damage related warranty repairs within the contiguous U.S., plus most parts of Alaska and Hawaii and most Canadian population centers. If in the event an onsite repair has been attempted and there was no resolution, Fujitsu reserves the right to request that the failed machine be sent to the Fujitsu Repair Depot for repair. This minimizes the downtime for the customer and ensures that the machine is promptly repaired. Fujitsu will pay for shipping to and from the Fujitsu depot. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations.
- Accidental Damage Protection Program8, 9
The Accidental Damage Protection (ADP) program covers accidental damage during the warranty period. The program covers up to one qualified incident per year whether major or minor part. If the unit needs to be sent out for repair, Fujitsu pays for the return shipment to the customer. If the unit is beyond repair, Fujitsu offers one replacement within the warranty period. Once a unit is replaced, the remaining ADP warranty contract will be exhausted. For customers with a history of significantly high claims, Fujitsu reserves the right to deny requests to purchase the accidental damage. The total amount that Fujitsu will pay for repairs or replacement made with all claims for accidental damage on any covered product shall not exceed the purchase price of that covered product excluding tax and shipping. The Standard International Limited Warranty is also included in this program. Customer can extend coverage up to five years total on select configurations. (Available only in U.S. and Canada.)
- Onsite plus ADP8, 9
The Onsite plus ADP plan includes all of the features of the Onsite plan as well as the Accidental Damage Protection program. Customer can extend coverage up to five years total on select configurations.
- Screen Damage Protection Plan8, 10
The Screen Damage Protection Plan allows for replacement of the screen up to one time per year during the warranty period. If the unit needs to be sent out for repair, Fujitsu pays for the return shipment to the customer. If the unit is beyond repair, Fujitsu offers one replacement within the warranty period. Once a unit is replaced, the remaining Screen Damage Protection Plan will be exhausted. For customers with a history of significantly high claims, Fujitsu reserves the right to deny requests to purchase the Screen Damage Protection Plan. The total amount that Fujitsu will pay for repairs or replacement made with all claims for Screen Damage Protection Plan on any covered product shall not exceed the purchase price of that covered product excluding tax and shipping. The Standard International Limited Warranty is also included in this program. The Screen Damage Protection Plan is only available in the U.S. and Canada. Customer can extend coverage up to three years total on select configurations.
- Onsite with Screen Damage Protection Plan8, 10
The Onsite with Screen Damage Protection Plan includes all of the features of the Onsite plan as well as the Screen Damage Protection Plan. Customer can extend coverage up to three years total on select configurations.
- *8Subject to International Limited Warranty terms and conditions.
- *9Available only for corporate customers, who purchase notebook PC, 2-in-1 and tablet models mainly for use in a business environment and have a minimum order quantity of fifty units (for U.S. orders only) or minimum order quantity of five units (for Canada orders only).
- *10Available only for end-user customers, who purchase notebook PC, 2-in-1 and tablet models mainly for personal use.