Privacy Policy

Fujitsu (Thailand) Company Limited

Fujitsu (Thailand) Company Limited (“FTH”) are committed to protecting and respecting your privacy. 

This privacy policy sets out the basis on which we will process any personal information that we may collect about you as a visitor to our website or premises or a contact at one of our customers or potential customers, suppliers or potential suppliers or other business partners or in any other cases where we specifically state that this policy will apply.

This privacy policy also sets out how we protect your privacy and your rights in respect of our use of your personal information.

We may collect and process the following personal information about you:

• Personal information that our website and other systems collect about you:
  • If you visit our website it will automatically collect some information about you and your visit, including the Internet protocol (IP) address used to connect your device to the Internet and some other information such as the pages on our site that you visit. This is used to monitor the performance of the website and improve the experience of visitors to the website. Our website may also download "cookies" to your device – this is described in our separate cookie policy. As described further in the cookie policy, you can change the way in which we use cookies by changing your cookie preferences.
  • If you interact with us through social media services, we may be able to access certain information about such interaction, such as whether you have interacted with us through multiple social networks. We make reasonable efforts to ensure that the social media providers have permission from you to allow us to access certain information about you. Please note that we are not responsible for the manner in which social media service providers handle your personal information that they may collect from you, as this is their responsibility. For instance, our website may use plugins of social media networks such as Twitter, Facebook, Linkedin, and Google+. If you use one of these plugins, these plugins are able to establish a direct connection between your browser and the sites of the respective social media networks. As this transfer takes place directly between your browser and the respective network, Fujitsu does not have any access, knowledge or control over any data sent or the use of this data within the respective social media networks. If you make use of a social media network and make content available to such networks, this is not covered by this privacy policy. Instead, the terms of use and privacy policies of the respective operators of those social media networks shall apply to any such content.   We encourage you to read the privacy policies and terms and conditions of your social media service providers to understand how they handle your personal information.
  • Our website may contain links to websites of third parties who are not affiliated to Fujitsu. If you access such third party websites by clicking on such links, we are not responsible for the way in which such third parties process your personal information that they collect.
  • We may make web-based platforms available to our partners and suppliers and such platforms may collect your personal information if you use such platforms. This privacy policy applies to such personal information collected during the registration process and/or the use of such platforms.
  • If you exchange emails, telephone conversations or other electronic communications with our employees and other staff members, our information technology systems may record details of those conversations, sometimes including their content. 
  • Some of our premises have closed circuit TV systems and other security and access management systems which may record you and certain information about your visit if you visit our premises, for security and safety purposes.
• Other information: We may also collect some information from other sources. For example:
  • If we have a business relationship with the organisation that you represent, your colleagues or other business contacts may give us information about you such as your contact details or details of your role in the relationship. 
  • We sometimes collect information from third party data providers or publicly available sources for anti-money-laundering, export control, credit rating background checking and similar purposes, and to protect our business and comply with our legal and regulatory obligations.

If you provide Personal Data of any third party to us, e.g. referral name and telephone number, please provide this Privacy Notice for their acknowledgement and/or obtaining consents where applicable.

2. How FTH collects, uses or discloses your personal data

FTH only collects, uses and discloses your personal data where it is necessary or there is a lawful basis for collecting, using and disclosing it. These lawful bases are legal obligation, performance of contract made by you with us, our legitimate interests and performance under your consent.

2.1. Our legal obligations

FTH must comply with many laws, rules and regulations to fulfil our legal and regulatory requirements. FTH may collect, use and disclose your personal data for the following purposes:

a) to comply with the PDPA;

b) to comply with the laws (e.g. Labour laws, Tax laws and other laws to which FTH is subject both in Thailand and other countries); and/or

c) to comply with regulatory obligations and/or orders of authorised persons (e.g. orders by any court of competent jurisdiction or of governmental, supervisory or regulatory authorities or authorised officers).

2.2. Performance of contract made by you with us

FTH collects, uses or discloses your personal data in order to proceed with your request to enter into a contract with us or where you are a contracting party.

Disclosure and international transfer of your personal information

We may disclose your personal information, where reasonably necessary for the various purposes set out above:

2.3. Our legitimate interests

FTH relies on the basis of legitimate interests by considering our benefits or third party’s benefits vs. your fundamental rights in personal data which FTH will collect, use or disclose for the following purposes, which include but are not limited to:

a) operating our business (e.g. to audit, to conduct risk managements, to monitor, prevent, and investigate fraud, or other crimes);

b) managing our relationship (e.g. to serve customers, to conduct customer survey, and to handle complaints);

c) ensuring security (e.g. to maintain CCTV records, to register, exchange identification cards and/or take photos of visitors before entering our building);

d) developing and improving our products and/or services, including systems to enhance our services standards;

e) collecting, using and disclosing personal data of directors, authorised persons or representatives of customers.

2.4. Your consent

In certain cases, FTH may ask for your consent to collect, use or disclose your personal data to maximise your benefits and/or to enable us to provide services to fulfil your needs for the following purposes, which include but are not limited to:

a) a) collecting and using your sensitive personal data as necessary (e.g. face recognition or your copy of identification card (which contains your sensitive personal data, namely religion and/or blood type) to verify your identity before providing you with our services;

b) b) collecting and using your personal data and any other data to conduct research and analysis for the greatest benefits in developing products and services to truly fulfil your needs and/or to contact you to offer products and services exclusively suitable to you;

c) sending or transferring your personal data overseas, where personal data protection standards may be inadequate (unless the PDPA specifies that FTH may proceed without obtaining consent);

d) when you are classified as a minor, incompetent or quasi-incompetent and consent must be given by your parent, guardian or curator (as the case may be) (unless the PDPA specifies that FTH may proceed without obtaining consent);

e) collecting, using and disclosing photos and videos (e.g. for marketing purposes when FTH takes photos of event’s attendants); and/or

f) collecting, using and disclosing your personal data for marketing purpose including for arranging proposals and future business approach or requesting the data subject to provide their contact details in return for gifts, etc.

3. Disclosure and international transfer of your personal information

We may disclose your personal information to the following parties, where reasonably necessary for the various purposes set out above:

• to the other members of the Fujitsu group of companies;
• to your colleagues within the organisation that you represent;
• to service providers who host our web services or other information technology systems or otherwise hold or process your information on our behalf, under conditions of confidentiality and security required by law;
• business partners, channel partners, service partner, agents, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
• to a person who takes over our business and assets, or relevant parts of them; or
• in exceptional circumstances:
• to competent regulatory, prosecuting and other governmental agencies, or litigation counterparties, in any country or territory;  or

These disclosures may involve transferring your personal information overseas. In those cases, where we transfer your personal information to other members of the Fujitsu Group or our service providers, we will ensure that our arrangements with them are governed by relevant legal mechanisms and safeguards designed to ensure that your personal information is protected.

How long do we keep your personal information?

We will delete your personal information when we no longer need such personal information, for instance where:

i. it is no longer necessary for us to retain your personal information to fulfil the purposes for which we had collected it; 

ii. we believe that your personal information that we hold  is inaccurate; or 

iii. in certain cases where you have informed us that you no longer consent to our processing of your personal information.   

Sometimes, however:

a. there are legal or regulatory requirements which may require us to retain your personal information for a specified period, and in such cases we will retain your personal information for such specified period; and 

b. we may need to retain your personal information for certain longer periods for product liability purposes or in relation to legal disputes, and in such cases we will retain it for such longer periods to the extent required.

Note that we may retain some limited information about you even when we know that you have left the organisation that you represent, so that we can maintain a continuous relationship with you if and when we are in contact with you again, representing a different organisation.

5. What are your rights?  [Exercise Your Right Here]

You have the following rights (subject to applicable local laws) in relation to the personal information that we hold about you:

You have the right to access and obtain copy of your personal data held by us, unless FTH is entitled to reject your request under the laws or court orders, or if such request will adversely affect the rights and freedoms of other individuals.

You have the right to rectify your inaccurate personal data and to update your incomplete personal data to make it accurate, up-to-date, complete and not misleading.

You have the right to request us to delete, destroy or anonymise your personal data, unless there are certain circumstances where FTH have the legal grounds to reject your request.

You have the right to request us to restrict the use of your personal data under certain circumstances, e.g. when FTH is pending an examination process in accordance with your request to rectify your personal data or to object to the collection, use or disclosure of your personal data, or you request to restrict the use of personal data instead of the deletion or destruction of personal data which is no longer necessary.

You have the right to object to the collection, use or disclosure of your personal data in case FTH proceeds with legitimate interests basis or for the purpose of direct marketing, or for the purpose of scientific, historical or statistic research, unless FTH has legitimate grounds to reject your request. For instance, FTH has compelling legitimate grounds to collect, use or disclose your personal data, or the collection, use or disclosure of your personal data is carried out for the establishment, compliance, or exercise legal claims, or for the reason of our public interests.

You have the right to receive your personal data in case FTH can arrange such personal data to be in the format which is readable or commonly used by ways of automatic tools or equipment and can be used or disclosed by automated means. Also, you have the right to request us to send or transfer your personal data to a third party, or to receive your personal data which FTH sent or transferred to the third party, unless it is impossible to do so due to technical circumstances, or because FTH exercises its legitimate right to reject your request.

You have the right to withdraw your consent that has been given to us at any time pursuant to the methods and means prescribed by us, unless the nature of consent does not allow such withdrawal.

You have the right to make a complaint with the Personal Data Protection Committee or their office if FTH does not comply with the PDPA. If you wish to exercise any of these rights or have complaints about our processing of your personal information, please email [insert email].

6. Use of personal data for original purposes

FTH is entitled to continue collecting, using and disclosing your personal data, in accordance with the original purposes for which it has been collected by us before the effectiveness of the PDPA.

7. Security

FTH endeavours to ensure the security of your personal data through our internal security measures and strict policy enforcement. The measures extend from data encryption to firewalls. FTH also requires our staff and third-party contractors to follow our applicable privacy standards and policies and to exercise due care and measures when using, sending or transferring your personal data.

8. Contact us

If you have any questions or would like more details about our Privacy Policy or would like to exercise your rights, please contact us through Email Contact.

Alternatively, you can contact our Data Protection Officer  by Contact us.

Last updated: 01 July 2021