Customer Success Portal (CSP)
Given the increasing interest and utilization levels of consumption-based, as-a-service models, it is not surprising that central service management portals for the consistent administration of the corresponding services are moving into the focus of IT decision-makers. This was confirmed by 86% of the companies surveyed in a recent analyst market study.
The results of an IDC InfoBrief also confirm that the majority of IT leaders rely on observability tools for intelligent monitoring, optimization, and remediation across applications and infrastructure.
The portal will significantly improve your customer experience when using the as-a-service resources on various levels:
- It enables better control and prediction of expenses and performance, with flexible scaling options to adapt to varying demands.
- The tool provides the data organizations need to make faster and smarter IT decisions.
- This fosters transparent cost structures, delivers effective expense monitoring and safeguards against unexpected cost escalations.
Ask for the CSP Test Drive today
Would you like to convince yourself of the benefits and capabilities of the Customer Success Portal? No problem! We provide you with access to a test environment where you can thoroughly test all the features of the portal, and at the same time experience how the portal can assist organizations in making more efficient and intelligent IT decisions.
Fujitsu uSCALE Customer Success Portal
The Fujitsu uSCALE Customer Success Portal is a platform designed to offer customers a seamless experience in monitoring, analyzing, and optimizing infrastructures. The portal provides visibility on system consumption data, order tracking, capacity management, and forecast insights to fully utilize consumption-based, as-a-service resources. This helps to create transparent cost structures, monitor expenses effectively, and protect against unexpected cost escalations. The centralized portal provides the data organizations need to make faster and smarter IT decisions, visibility over your uSCALE-related expenses with on-demand access to billing and invoicing details and direct link to the dedicated Customer Success Manager.
The portal provides direct access to all relevant information about uSCALE services including cost, capacity, and consumption across data centers. This results in better control and prediction of expenses and performance, with flexible scaling options to adapt to varying demands. Organizations are empowered to adapt swiftly to market shifts, technological advances, and potential operational risks.
Get a clear overview of your IT costs and forecast new projects with ease. The uSCALE Customer Success Portal is the holistic platform for controlling, analyzing, and optimizing your consumption-based as-a-service IT infrastructure. Which is what uSCALE is all about. It’s the cloud-like business model for your IT infrastructure. It offers you all the as-a-service advantages you know from the cloud but for your on-premise IT infrastructure. This gives you full control over the data and applications you need for your business. uSCALE allows you to consume infrastructure as-a-service with monthly pay-per-use economics and agility.
Your business benefits
In the face of continuously increasing hardware requirements in terms of stability and performance, which continually demand high investments, IaaS solutions offer an attractive alternative. But accurate monitoring and controlling functions of the cloud-like infrastructure is essential in a dynamic, hyper connected and integrated environment. This is precisely where the uSCALE CSP portal plays a pivotal role.
Control and visibility over your uSCALE-related expenses with on-demand access to billing and invoicing details.
Optimize IT infrastructures with the ability to scale resources and capacities up or down as needed without concern of over or underprovisioning.
Direct link to dedicated customer success manager and all relevant information and documents.
Make full use of your resources to achieve your business objectives and establish transparency in costs. Monitor expenses, forecast new projects, and consistently safeguard against sudden cost surges.
Cloud-like agility with ease of control
Fujitsu’s uSCALE customer portal provides direct access to all relevant information about uSCALE services - cost, capacity, and consumption. This means better control and prediction of expenses and performance, with flexible scaling options to adapt to varying demands. The portal provides the data organizations need to make faster and smarter IT decisions, visibility over uSCALE-related expenses with on-demand access to billing and invoicing details and a direct link to the dedicated Customer Success Manager.