Leading customers on their journey

Fujitsu Business Services

Digital Transformation Services

Fujitsu Business Services

Digital business transformation – optimizing processes for greater efficiency, productivity and profit

Today, digital technologies are disrupting markets sector wide. The stakes are high, with estimates of $60 trillion of business at risk of redistribution and loss to new competitors by 2025. [World Bank data] The need for change is clear, but how do you rapidly and effectively digitally transform?

At Fujitsu, we believe that digital business transformation is about far more than just efficient business operations, which is why we have developed a suite of digital business services that focus on creating new business opportunities. Our business services are a transformation engine with the capability to enable you to meet your industry-specific challenges, become more competitive in your market, and deliver on your required business outcomes.

Fujitsu, leading customers on their journey to digital transformation

Our transformation experts work with you from initial idea through to full implementation, co-creating solutions that put data, analytics and proactive problem-solving at the heart of your organization.

Combining our consulting methodology with our range of innovative, proven solutions we deliver tangible outputs in the form of Proofs of Business and Minimum Viable Products in an agile way. Using our unique approach to consulting, co-creation, and integration we can digitally transform your organization efficiently, effectively, and at speed. With our proven methodology - Human-Centric Experience Design (HXD), we enable you to:

  • Understand your business challenges within the context of strategy.
  • Look at your business and organizational issues through different lenses.
  • Combine business and technology expertise to develop rapid outline concepts.
  • Develop joint working plans for immediate experimentation.

Fujitsu Business Services - delivering required business outcomes

Automated Operations

Robotic Process Automation (RPA)

Robotic Process Automation (RPA)
The Fujitsu RPA service, which can be deployed as both a stand-alone or as an as-a-service automation platform, is just one of the capabilities available in our Workflow Automation suite. Based on industry-leading components it leverages software to emulate the interactions of people and technology to automate a wide range of operational and support processes quickly, cost-effectively, and with 100% accuracy. With our industrialized automation operating model, we help you to reap the benefits of disruptive technology - savings on operating budgets are typically between 12 and 16%. Find out more about RPA »


Using AI-powered deep learning to provide fast and accurate responses, we help organizations worldwide deliver improved customer experiences, smooth-out peak demands, and limit the risk of personnel shortages. With our end-to-end chatbot platforms, we offer scalability, pre-trained chatbots, data analytics, data security, and fast time-to-market.

AI & Analytics

Artificial Intelligence (AI)

Artificial Intelligence (AI)
We deploy a series of AI-based solutions under a comprehensive framework called Human-Centric AI, Zinrai. Within this framework we incorporate component technologies such as machine learning, deep learning, and visual recognition into our digital services and solutions to speed up and improve business processes. Within retail we have developed a new solution to cut self-service fraud by using AI to cross-check scanned items, potentially saving retailers $billions per year.


Fujitsu is a ‘one-stop-shop’ for analytics deployments, helping tackle key data issues ranging from customer engagement, operational efficiency, to risk and fraud. Solutions are built over Fujitsu Sholark, our powerful and flexible data analytics framework, which delivers end-to-end analytical process automation and discovery. Sholark processes large volumes of structured, semi-structured, and unstructured data in real-time utilizing semantic intelligence to find connections and deliver meaningful insights to support decision making.

Quantum-based solutions

Quantum-based solutions

Fujitsu’s new Digital Annealer architecture provides the ability to solve real-world combinatory optimization problems at high speed with a digital circuit inspired by quantum phenomena. Use cases include; portfolio risk optimization, traffic route optimization, testing molecular combinations in drug discovery, optimization of production and assembly lines, and the optimization of infrastructure investment. Unlike quantum computers, simulated annealing does not necessitate cooling to extremely low temperatures and can be operated stably at room temperature, which avoids the complexity and energy costs of the advanced cooling solutions needed to maintain 0° K temperatures.

Blockchain and Distributed Ledger Technologies

Blockchain and Distributed Ledger Technologies

For Fujitsu, blockchain and distributed ledger technology (DLT) holds the potential to create a new architecture for information systems, applicable in a variety of fields such as finance, logistics, supply chain, and official document management, and are crucial tools to help customers who are on challenging transformational journeys. Our blockchain innovation center is enabling forward momentum with emphasis on optimizing processes, blockchain-as-a-service platforms, and proof of business rapid-prototyping frameworks. With our new FujitsuFlow suite of blockchain-as-a-service offerings, which includes Fujitsu InvoiceFlow, we eliminate the issue of accidental data error and the increasing problem of invoice fraud.

Fujitsu business services – addressing your market challenges

Next generation quality control with FAIR

For manufacturers, we offer next-generation quality control with Fujitsu Advanced Image Recognition (FAIR). With FAIR you can:

  • improve inspection quality
  • achieve greater agility
  • attain transformation efficiencies
  • achieve savings of greater than 80%

Find out more about Fujitsu Advanced Image Recognition (FAIR)»

Smart ticketing with ACT

Within transportation, we provide a path to better customer relationships with our smart ticketing solutions. With ACT you can:

  • improve passenger convenience
  • reduce cash handling
  • increase ridership
  • analyse transport patterns

Find out more about ACT solutions»

GlobeRanger advanced asset-tracking solutions

For businesses that rely on assets in the field we provide the world’s most advanced asset tracking solution. Our GlobeRanger suite of capabilities include:

  • critical equipment management
  • warehouse management
  • environmental monitoring
  • production tracking
  • asset lifecycle management

Find out more about GlobeRanger solutions »

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