Are your financial services IT solutions agile enough to elevate your customer experience?
The financial services industry is experiencing digital disruption. The introduction of new digital financial technology is changing how banking and insurance customers access services. Today, there’s a new generation of digital natives who have very different expectations of their banking and insurance customer experience.
Banks and insurers are now in competition with new non-bank start-up technology firms offering highly agile FinTech, InsurTech, and RegTech solutions. With their lab and incubator capabilities and facilities they’re able to leverage flexible development approaches, allow early exposure to new concepts and technologies, and push digital customer experience boundaries.
Free from traditional legacy systems and constraints, and often operating in a less regulated environment, they have the ability to develop and deploy new connected financial solutions at speed. It’s this agility, combined with their collective focus and willingness to experiment, that’s enabling them to increase their market share. The question is - Is your financial services business agile enough to compete?
Find out more about Fujitsu's Agile Financial Services
Agile financial services – harnessing the power of collaboration
In today’s digital age, banks and insurers need the agility to be present whenever and wherever their customers need access to financial services. The very essence of agility is centered on pace, productivity, innovation, and flexibility - all of which are now key goals for the vast majority of traditional financial services providers.
The term agile isn’t new to banks and insurers, however, they’re all at different stages in their leap to agility, with each organization achieving different levels of return. Those achieving the greatest return are the financial service providers who work in collaboration with experienced technology partners.
- best in class workplace and service desk offerings including collaboration
- the introduction and embedding of new technologies
- support for the introduction of DevOps and agile platforms
- new technologies and POCs for technology such as blockchain
- global Hybrid IT landscapes with flexible contracts as a Managed Service Provider
Improving the customer and employee experience.
For RBS, we moved 55,000 users onto a new desktop transformation platform.
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Transforming a critical banking mainframe to an 'as a service' model.
For Virgin Money, we co-created a VME 'as a service' solution and have responsiblity for its ongoing management, support, and development.
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