Fujitsu Digitally Transforms Retail Communications with Wearable Solution
- First-of-its-kind software connects Fujitsu’s point of sale and self-checkout systems with smartwatches
- Software pushes instant alerts to staff, enabling faster issue resolution for any in-store issues
- Enhances store management operations to drive both productivity and customer satisfaction
The Fujitsu solution provides retail staff, from cashiers to managers, with instant access to important messages and updates, cutting response times and helping ensure entire stores can operate smoothly and better serve customers at the point of sale (POS). The software can be configured to push alerts, either automatically or manually to smartwatches, directly from Fujitsu SCO systems.
These instant notifications deliver an all-round improvement to the checkout experience, both for customers and staff. For customers, the Fujitsu system makes it possible to quickly and easily summon help during the checkout process, for example in removing security tags from a high-value item, or in conducting age verification when self-checkout customers are buying alcoholic beverages – and to receive notification via the POS terminal to confirm help is on its way. These notifications can even be allocated according to staff responsibilities. Retail staff also benefit from being able to more efficiently handle tasks which traditionally involved going elsewhere in the store, to confirm age verification and to run price checks.
Richard Clarke, Vice President Global Retail Business Development at Fujitsu, comments: “The digital transformation of retail communications is long overdue. We are replacing outdated methods of sharing information with a solution bringing together our smart POS and SCO technology with easy to use, popular wearables. This new form of in-store communication delivers benefits from the back-office, where we enhance operations oversight and business intelligence, to the front end, where we improve productivity and customer satisfaction.”
Alerts sent to wearables generate a haptic/vibrating notification of prioritized issues. Actions requiring physical input, such as manager overrides, can be handled directly on the device.
The new Fujitsu solution also eliminates the need for antiquated and insecure in-store intercom systems. Leveraging Fujitsu’s wearable alerts systems, staff members can be discreetly notified to handle sensitive tasks, for example alerting a front-end store manager when a POS needs to be replenished with cash, or providing an alert regarding a possible shoplifter. In addition, the software utilizes QR barcodes, which allows employees to access secure management functions within applications, such as Fujitsu POS.
Notes to editors
1Compatible with select devices using Android 4.4 and later with at least 1.5GB RAM. Supported devices may vary by carrier and device. Some features may be limited on some devices.
2The Fujitsu Connected Retail concept
Fujitsu’s international strength and continuous investment in technology innovation allows the company to deliver consistent services to its customers. Fujitsu is committed to using its size, scope and experience as one of the world’s largest IT companies to deliver global capabilities with local responsiveness and know-how. This encompasses:
- In more than 100 countries around the globe
- End-to-end portfolio of retail applications, devices and supporting services
- One-stop-shop with the majority of products and solutions developed by Fujitsu
Fujitsu retail solutions cover the whole value chain – from store, warehouse and headquarter to the backbone in the data center. It transforms the customer experience in stores and across channels, and has the retail solution intellectual property, process knowledge and integration skills to make a difference.
Fujitsu is delivering comprehensive value for over 500 retailers in 52 countries and powering over 82,000 stores worldwide. With more than 50 years’ experience in retail and a broad portfolio of retail solutions backed by enterprise ICT products and services, Fujitsu is in a unique position to deliver Connected Retail solutions for its customers.
A propos de Fujitsu
Fujitsu est l’entreprise japonaise leader des technologies de l'information et de la communication (TIC), offrant un éventail complet de produits, de solutions et de services à sa clientèle. Environ 140.000 employés de Fujitsu se consacrent à leurs clients dans plus de 100 pays. Ils utilisent leur expérience et les possibilités offertes par les TIC pour façonner l’avenir de la société à leurs côtés. Fujitsu Limited (TSE: 6702) a annoncé un chiffre d’affaires consolidé de 4.100 milliards de yens (39 milliards de dollars US) pour l'exercice financier qui s'est terminé le 31 mars 2018. Pour plus d'informations, veuillez consulter le site http://www.fujitsu.com.
About Fujitsu EMEIA
Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, Africa and India region (EMEIA), our 28,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Cyber Security. For more information, please visit http://www.fujitsu.com/fts/about/
All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
Date: 03 March, 2017