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  5. RunMyProcess helps PlaceMakers to build new partnerships with suppliers more quickly and with more trust

RunMyProcess helps PlaceMakers to build new partnerships with suppliers more quickly and with more trust

"We were looking for a solution that would be easy to use and that we could manage in-house to keep costs down. RunMyProcess is easy to pick up, intuitive and cost-effective so it was a great fit for this project."

Doire Reid, Senior Functional Business Analyst PlaceMakers

Boosting productivity through process transformation

Customer

PlaceMakers is New Zealand’s leading and largest supplier of building materials and hardware, with over 2,100 employees and more than 300,000 customers. It has 61 stores, from Kaitaia to Invercargill, and sells over 74,000 product lines from concrete to paint and plasterboard. The company also manufactures frames and trusses from eight manufacturing plants nationwide.

Challenge

PlaceMakers relied on email and telephone to manage the introduction or alteration of products and suppliers, which are core retail processes, leading to long wait times as well as frustrated employees and suppliers. The company wanted to automate three key processes to improve visibility and reduce administration.

Solution

PlaceMakers chose FUJITSU RunMyProcess to build three new applications from scratch that would automate and streamline the processes, taking data from each branch via a simple form, routing it to the appropriate approval manager and speeding-up the onboarding of new suppliers and products.

Benefit

  • Approval times reduced from up to two months to under seven days
  • New suppliers and products reach the shelves more quickly
  • Reduced administration improves employee productivity
  • Real-time audit trails provide total process transparency
  • Purchasing patterns across the company can be scrutinised to leverage economies of scale

Download

CS_2019Nov_Placemakers (708 KB)