Skip to main content



Fujitsu Creates One of Europe’s Biggest ServiceNow Practices with Symfoni ESM Acquisition

Fujitsu EMEIA

News facts: 
  • Fujitsu acquires Symfoni ESM, which has delivered more than 350 ServiceNow implementations in Northern Europe to date
  • Establishes Fujitsu as one of the leading ServiceNow providers and doubles its ServiceNow consulting and delivery capabilities in Europe
  • Underlines Fujitsu’s significant and continued investment in growing its Digital business
London, August 01, 2016 – Fujitsu today announces the creation of one of Europe’s biggest ServiceNow practices with Fujitsu Services Holdings PLC's acquisition of Symfoni ESM, one of the most well-established and experienced ServiceNow partners in Northern Europe. The deal encompasses four Symfoni companies, namely, Symfoni Finland OY, Symfoni Software Norge AS, Symfoni Software Belgium BVBA, and Symfoni Software Netherlands BV (collectively "Symfoni ESM"). The acquisition – which effectively doubles Fujitsu’s capabilities in delivering Enterprise Service Management Software-as-a-Service (SaaS) consulting, implementation and managed services to enterprises – underlines Fujitsu’s aspirations for further growth in its Digital Business.

The acquisition of Symfoni ESM significantly enhances Fujitsu’s provision of ServiceNow SaaS Consulting, Service Desk, IT Service Management (ITSM) and Customer Service Management solutions. Symfoni ESM’s approximately 80 employees in Norway, Finland, Belgium and the Netherlands will join forces with Fujitsu’s existing ServiceNow SaaS team, which already comprises around 150 employees in the UK, Belgium, and in Global Delivery Centers around the world.

Public Cloud platforms continue to be the new growth area for organizations to migrate their application workloads, with back-office operations being a key focus area. Fujitsu is committed to supporting the ecosystem of third party Cloud platforms, with ServiceNow being a strategic focus. In leveraging these platforms, Fujitsu can provide an increasingly comprehensive range of services including Cloud integration via the RunMyProcess process automation Cloud platform, ITSM business change consulting and Smart Analytics. Symfoni ESM joins the growing portfolio of strategic acquisitions in the Fujitsu Digital Business, which already includes RunMyProcess, ACT and GlobeRanger.

“ServiceNow is rapidly becoming the de-facto platform for service management,” commented Mike Sewart, Director, Fujitsu Digital, EMEIA. “As our enterprise customers increasingly embrace ServiceNow, they expect Fujitsu to not only provide the services, but also the consultancy know-how to ensure that these Digital Transformation projects are implemented successfully and with a focus on IT and business change. This acquisition effectively doubles our ServiceNow consultancy and delivery capabilities in Europe, making Fujitsu a market leader in this growth area of Cloud consulting and delivery.”

Björn Jarl, CEO and Founder at Symfoni ESM, says: “In a fast-growing market space, joining forces with Fujitsu will make our expertise available to a wider base of customers around the world. Having completed more than 350 ServiceNow projects, the consultants at Symfoni ESM have unprecedented levels of experience in Enterprise Service Management strategy, implementation, integration and training - underlining our position as the most-experienced ServiceNow provider in Northern Europe.”

Frank Slootman, CEO at ServiceNow, says: “The acquisition of Symfoni ESM confirms that our strategic partner, Fujitsu, is clearly among the leading ServiceNow providers in Europe. ServiceNow shares Fujitsu’s customer-centric vision, and now its expanded capabilities mean that Fujitsu is better placed than ever to help enterprises bring this vision to life, becoming faster and more scalable by leveraging the enterprise cloud.”

Online resources

-  Read the Fujitsu blog:
-  Follow Fujitsu on Twitter:
-  Follow us on LinkedIn:
-  Find Fujitsu on Facebook:
-  Fujitsu pictures and media server:
-  For regular news updates, bookmark the Fujitsu newsroom:

A propos de Fujitsu

Fujitsu est l’entreprise japonaise leader des technologies de l'information et de la communication (TIC), offrant un éventail complet de produits, de solutions et de services à sa clientèle. Environ 140.000 employés de Fujitsu se consacrent à leurs clients dans plus de 100 pays. Ils utilisent leur expérience et les possibilités offertes par les TIC pour façonner l’avenir de la société à leurs côtés. Fujitsu Limited (TSE: 6702) a annoncé un chiffre d’affaires consolidé de 4.100 milliards de yens (39 milliards de dollars US) pour l'exercice financier qui s'est terminé le 31 mars 2018. Pour plus d'informations, veuillez consulter le site

About Fujitsu EMEIA

Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, India and Africa region (EMEIA), our 27,000-strong workforce is committed to Digital Co-creation, blending business expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security. For more information, please visit

Inès Godart

Phone: Phone: +33 6 83 82 73 91
E-mail: E-mail: @godartI
Company: Fujitsu Benelux - Corporate Communications
Communications Manager

All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice. VMware, Cloud Foundation, VMware SDDC Manager, and Virtual SAN are registered trademarks or trademarks of VMware, Inc. in the United States and other jurisdictions.

Date: 01 August, 2016
City: London