White Papers

• PDF Usability Guidelines for Self-Service Touchs-screen Kiosks (54kb)
  A Fujitsu White Paper that explores guidelines to help design a kiosk application around cognitive context, providing a pleasing user experience and enhancing customer loyalty.
• PDF Touch-screen Point of Sale Software: Strategies for Evaluating the Technology (474kb)
  A Fujitsu White Paper that explores how high-tech, touch screen software has come of age at a time when many retailers are ready to upgrade their POS systems. Is it cost-effective for these retailers to move to touch-based software technology?
• PDF Retail Telephony: Dynamics and Costs of Inbound Call Failure (201kb)
  While advances in computer network technology have dramatically improved POS and Web channels, inbound retail telephony at the store level has been largely ignored, and has not been fully integrated into most firms’ channel management strategies.
• PDF Fujitsu's Pervasive Retailing Framework (582kb)
  Fujitsu has developed the Pervasive Retailing Framework (PRF) to enable companies to minimize the time, cost and risk of creating real-time interoperability between disparate applications and devices that support a multitude of retailing interactions.
• PDF The Power of Retail Self Service Solutions - Computer-Telephony Integration (249kb)
  With the explosion of e-commerce and advances in computer-telephony integration (CTI), the telephone has re-emerged as a potent third sales channel for large, multi-site retail businesses. (By Vertical Communications)
• PDF In-store Wireless LANs (222kb)
  Outlines the benefits of wireless networks in the retail environment and offers hints on how to successfully navigate a wireless implementation.
• PDF Trends and Considerations in Currency Recycle Devices (164kb)
  A Fujitsu White Paper that examines what currency recycling devices are and compares them with currency accepters and currency dispensers.
• PDF Optimizing Your Technology Support Supply Chain (154kb)
  A Fujitsu White Paper that examines forces driving the need for change in the way that service providers and retailers work, and in the way they work together.
• PDF The Facts on Reduced Space Symbology (180kb)
  What it is, how it works
• PDF Leveraging In-store Systems for Competitive Advantage (521kb)
  A White Paper by: Willard Bishop Consulting
• PDF Rethinking Store Systems (200kb)
  A STORES Magazine Special Supplement reprint
• PDF Effective ROI - A Guide for Decision Makers (170kb)
  A White Paper By Al Pappa
  
  • Learn more about ROI