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How to Log a Case

Toll Free: 1800 570 503 (24hours/7 days a week)
              +61 2 8575 8863
Email: response.centre@au.fujitsu.com
You will be requested to provide the following information:
  • Name and address
  • Contact telephone number
  • Location of equipment
  • Date of purchase of the equipment
  • Product and serial number
  • Model, specification and configuration information
  • Brief description of the problem (short clear description)
An engineer will be assigned to the case and the product repaired on-site (or returned to the qualified service point for repairs if outside of the 50km (by road)).
Note: Non warranty service calls may also be logged. A quote will be provided and Customers will be required to agree to the quote prior to commencing work.
All Fujitsu branded computing products must be registered for warranty with Fujitsu within 30 days of product purchase via the warranty registration website below. Any delay in registration may cause a subsequent delay in provision of services.