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  4. Balaji Wafers now counts on Business Application Services to grow in its business

Balaji Wafers now counts on Business Application Services to grow in its business

"Fujitsu has helped transform how we do business. It has been an incredibly positive experience and we have been impressed by how responsive Fujitsu has been."

Keyur Chauhan Head of IT and SAP, Balaji Wafers

Balaji Wafers’ business critical SAP® ERP platform is fully supported by Fujitsu, ensuring maximum availability and allowing Balaji to focus on growth.


Balaji Wafers, based in Rajkot, Gujarat, India, manufactures and distributes savory snacks. It started as a micro business in 1974 and has evolved into an INR 4000 crore company, capturing a 70 percent market share by 2014. Today, the company employs more than 1,800 personnel in its Rajkot and Valsad manufacturing facilities. Balaji has the capacity to manufacture 150,000kg of savory snacks per day.


Following a merger, the level of service provided by Balaji Wafers’ local SAP partner dropped significantly. It wanted to find a new application support partner with local language skills, food industry experience and SAP expertise.


Fujitsu provided two dedicated on-site SAP engineers, along with remote consultant services; helping Balaji Wafers to fine-tune and maintain the SAP platform throughout implementation.


  • Overhauled five SAP modules for better performance
  • Quick incident resolution, ensuring maximum availability and minimum downtime
  • Able to focus on growing the business, thanks to a reliable, high-performing SAP environment

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Read the full Balaji Wafers case study (851 KB/A4, 2 pages)