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  4. Fujitsu creates an innovative ATM platform and supports Maintenance Services for CaixaBank

Fujitsu creates an innovative ATM platform and supports Maintenance Services for CaixaBank

"The ATMs offer the best performance in the market in terms of downtime – we’ve seen operational availability rise from 95 percent to 98 percent, which means happier customers and fewer complaints. We’ve also increased the number of transactions performed at ATMs to 86 percent of the total across the bank."


The customer

CaixaBank is Spain’s leading financial group in both banking and insurance. It was founded in 1904 and started out with the management of family savings, offering its clients pension insurance a full century before this social benefit was established elsewhere. Today, it employs over 30,000 people in over 5,000 branches and has nearly 10,000 ATMs across the country, making it one of Europe’s largest cashpoint networks.

The challenge

CaixaBank wanted to refresh its estate of nearly 10,000 Automated Teller Machines (ATM) and introduce new functionality and accessibility while ensuring maximal uptime.

The solution

The bank partnered with Fujitsu to develop and maintain a new, user-friendly ATM platform that would incorporate the most up-to-date features and is currently rolling the new machines out nationwide.

The benefit

  • ATM uptime has increased to 98 percent, helping customers access their funds 24/7
  • 4 percent of all bank transactions are now performed at ATMs, relieving the burden on branch staff
  • Contactless card reader allows secure transactions via mobile and wearable devices, giving customers greater flexibility and reducing transaction times by 30 percent
  • The ATM incorporates automatic banknote recognition for forged notes, simplified manual loading process and special features that enhance its usability for older or disabled users
  • The new machines’ reliability, design and intuitive interface make it popular with non-CaixaBank customers and tourists, providing added revenue for the bank

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Read the full CaixaBank case study (291 KB/A4, 2 pages)