Customer Information Bulletins
| Part number | Model | Publication | Release date | Posted date | |
|---|---|---|---|---|---|
 PSOD and other events may occur in 49 days cycle when using SAS card in PRIMERGY ESXi 7.0u2 environment | PY-CIB078-01 | PRIMERGY CX2550 M5, M6
CX2560 M5, M6 RX1330 M4 RX2450 M1 RX2520 M5 RX2530 M5, M6 RX2540 M5, M6 RX4770 M5, M6 TX1320 M4 TX1330 M4 TX2550 M5 | Bulletin | 6/1/2022 | 6/9/2022 |
| PRIMERGY M6 models, High-speed rotation of fan when specific PCI cards are installed in PRIMERGY 2Way M6 | PY-CIB080-00 | PRIMERGY RX2530 M6
PRIMERGY RX2540 M6 | Bulletin | 4/8/2022 | 4/26/2022 |
| PRIMERGY M4 models, a memory failure indication may be falsely detected during POST | PY-CIB079-01 | PRIMERGY RX2520 M4
PRIMERGY RX2530 M4 PRIMERGY RX2540 M4 PRIMERGY TX2550 M4 PRIMERGY RX4770 M4 | Bulletin | 4/8/2022 | 4/26/2022 |
| Update DVD Tool – Need to Allow insecure localhost connections with Edge browser | PY-CIB077-00 | PRIMERGY | Bulletin | 1/19/2022 | 2/10/2022 |
| Update DVD Base Tool 13.x does not work Internet Explorer | PY-CIB076-00 | PRIMERGY | Bulletin | 1/19/2022 | 2/10/2022 |
| PSOD and other events may occur in 49 days cycle when using SAS card in PRIMERGY ESXi 7.0u2 environment | PY-CIB078-00 | PRIMERGY CX2550 M5, M6
PRIMERGY CX2560 M5, M6 PRIMERGY RX1330 M4 PRIMERGY RX2450 M1 PRIMERGY RX2520 M5 PRIMERGY RX2530 M5, M6 PRIMERGY RX2540 M5, M6 PRIMERGY RX4770 M5, M6 PRIMERGY TX1330 M4 PRIMERGY TX2550 M5 | Bulletin | 1/12/2022 | 1/19/2022 |
| Windows environment hangs up when running network trace with netsh command | PY-CIB075-00 | PRIMERGY series servers:
BX2560 M1, M2 BX2580 M1, M2 CX2550 M1, M2, M4, M5 CX2560 M4, M5 CX2570 M1, M2, M5 RX1330 M1, M2, M3, M4 RX2520 M1, M4, M5 RX2530 M1, M2, M4, M5 RX2540 M1, M2, M4, M5 RX2560 M1, M2 RX4770 M2, M3, M4, M5, M6 TX1320 M2, M3, M4 TX1330 M1, M2, M3, M4 TX2540 M1 TX2550 M4, M5 TX2560 M1, M2 | Bulletin | 11/24/2021 | 11/30/2021 |
| PRIMERGY & PRIMEQUEST servers running VMware ESXi 6.x can experience a communication failure of the installed LAN card when a down-level “ixgben” driver is used | PY-CIB072-00 | PRIMERGY & PRIMEQUEST series servers:
PRIMERGY TX1320 M1 / M2 / M3 / M4 PRIMERGY TX1330 M1 / M2 / M3 / M4 PRIMERGY TX2540 M1 PRIMERGY TX2550 M4 / M5 PRIMERGY TX2560 M1 / M2 PRIMERGY TX150 S8 PRIMERGY TX300 S8 PRIMERGY RX1330 M1 / M2 / M3 / M4 PRIMERGY RX2520 M1 / M4 / M5 PRIMERGY RX2530 M1 / M2 / M4 / M5 PRIMERGY RX2540 M1 / M2 / M4 / M5 PRIMERGY RX2560 M1 / M2 PRIMERGY RX4770 M1 / M2 / M3 / M4 / M5 PRIMERGY RX100 S8 PRIMERGY RX200 S8 PRIMERGY RX300 S8 PRIMERGY RX350 S8 PRIMERGY LX1430 M1 PRIMERGY CX2550 M1 / M2 PRIMERGY CX2560 M4 / M5 PRIMERGY CX2570 M1 / M2 / M4 PRIMEQUEST 3000 series PRIMEQUEST 2000 series | Bulletin | 10/27/2021 | 10/27/2021 |
| Windows may get stuck in the Windows logo screen while OS bootup is in progress | PY-CIB074-00 | PRIMERGY RX2520 M4 / M5
PRIMERGY RX2530 M2 / M4 / M5 / M6 PRIMERGY RX2540 M2 / M4 / M5 / M6 PRIMERGY RX2560 M2 PRIMERGY RX4770 M3 / M4 / M5 / M6 PRIMERGY TX2560 M2 PRIMERGY TX2550 M4 / M5 PRIMERGY CX2550 M2 / M4 / M5 PRIMERGY CX2560 M4 / M5 PRIMERGY CX2570 M2 / M4 / M5 | Bulletin | 9/22/2021 | 10/5/2021 |
| Customer installed Non-Fujitsu DIMMs in PRIMERGY Servers | PY-CIB073-00 | All PRIMERGY Rack, Tower, and Blade Models | Bulletin | 10/2/2021 | 10/5/2021 |
| VMware ESXi 6.0/6.5/6.7 “lsi_msgpt3” driver for the SAS controller card could cause delayed response and slowdowns | PY-CIB071-00 | PRIMERGY CX2550 M1 / M2 RX2540 M1/M2 /M4 / M5
PRIMERGY CX2560 M4 RX2560 M1 / M2 PRIMERGY CX2570 M4 RX4770 M2 / M3/ M4/ M5 PRIMERGY RX1330 M1 / M2 / M3 / M4 PRIMERGY TX1320 M2 / M3 / M4 PRIMERGY RX2510 M2 PRIMERGY TX1330 M2 / M3 /M4 PRIMERGY RX2520 M1 / M4 / M5 PRIMERGY TX2550 M4/ M5 PRIMERGY RX2530 M1 / M2 / M4 /M5 PRIMERGY TX2560 M1 / M2 | Bulletin | 9/2/2021 | 10/5/2021 |
| Embedded Hot-Spare HDD May Bring System Down | PY-CIB059-02 | PRIMERGY CX2550 M1/M2/M4/M5/M6
PRIMERGY CX2560 M4/M5 PRIMERGY CX2570 M1/M2/M4/M5 PRIMERGY RX100 S8, RX200 S8, RX 300 S8, RX 350 S8 PRIMERGY RX1330 M1/M2/M3/M4 PRIMERGY RX2510 M1/M2 PRIMERGY RX2520 M1/M4/M5 PRIMERGY RX2530 M1/M2/M4/M5/M6 PRIMERGY RX2540 M1/M2/M4/M5/M6 PRIMERGY RX2560 M1/M2 PRIMERGY RX4770 M1/M2/M3/M4/M5 PRIMERGY TX140 S2, TX300 S8 PRIMERGY TX1320 M1/M2/M3/M4 PRIMERGY TX1330 M2/M3/M4 PRIMERGY TX2540 M1, TX2550 M4/M5, TX2560 M1/M2 PRIMERGY BX2560 M1, BX2560 M2 PRIMERGY BX2580 M1, BX2580 M2 PRIMERGY SX960 S1 | Bulletin | 8/9/2021 | 10/5/2021 |
| NAS share folders may not be accessible on ETERNUS Unified models | ET-CIB141-00 | ETERNUS DX200 S3 / DX500 S3 / DX600 S3 running Unified firmware versions prior to V10L89-6000
ETERNUS DX200 S4 / DX500 S4 / DX600 S4 running Unified firmware versions prior to V10L89-6000 ETERNUS DX100 S5 / DX200 S5 / DX500 S5 / DX600 S5 running Unified firmware versions prior to V11L41-5000 | Bulletin | 7/19/2021 | 7/20/2021 |
| Toshiba SSD failure at 7 years 11 months due to firmware issue | PY-CIB070-00 | Toshiba SSD model numbers with firmware 5202 – 5204
- PX02SMF020 – 200GB SSD - PX02SMF040 – 400GB SSD - PX02SMF080 – 800GB SSD - PX02SMB160 – 1.6TB SSD | Bulletin | 6/21/2021 | 6/25/2021 |
| Linux OS - Memory error recorded in syslog | PY-CIB068-01 | PRIMERGY RX1330 M1 / LX1430 M1 / TX1310 M1 / TX1320 M1 / TX1330 M1
PRIMERGY RX1330 M2 / TX1320 M2 / TX1330 M2 PRIMERGY RX1330 M3 / TX1310 M3 / TX1320 M3 / TX1330 M3 PRIMERGY RX1330 M4 / TX1320 M4 / TX1330 M4 PRIMERGY RX2510 M1 / RX2520 M1 / RX2530 M1 / RX2540 M1 / RX2560 M1 PRIMERGY GX2460 M1 / TX2540 M1 / TX2560 M1 PRIMERGY RX2510 M2 / RX2530 M2 / RX2540 M2 / RX2560 M2 / TX2560 M2 PRIMERGY RX4770 M1 / RX4770 M2 / RX4770 M3 | Bulletin | 6/16/2021 | 6/23/2021 |
| RX4770 M4-M5 stops due to temperature abnormality of the CPU or RAID Card | PY-CIB069-00 | PRIMERGY RX4770 M4
PRIMERGY RX4770 M5 | Bulletin | 5/13/2021 | 5/27/2021 |
| Data on some SSD models could be lost after almost eight years of use due to a firmware issue | ET-CIB140-00 | ETERNUS DX S3 models with Toshiba 400GB, 800GB, and 1.6TB SSDs installed | Bulletin | 4/28/2021 | 5/25/2021 |
| Disconnection of 8TB and 10TB hard drive may occur at the same time of the day on different days | ET-CIB139-00 | ETERNUS DX S3 and DX S4 models with 8TB and 10TB hard disk drives | Bulletin | 4/28/2021 | 5/25/2021 |
| Possible data loss if Thin Provisioning Pool or deduplication “data container volume” reach 100% utilization | ET-CIB138-00 | ETERNUS DX200 S3, DX500 S3, DX600 S3
ETERNUS DX200 S4, DX500 S4, DX600 S4 ETERNUS DX200 S5, DX500 S5, DX600 S5 ETERNUS AF250, AF650 ETERNUS AF250 S2, AF650 S2 ETERNUS AF250 S3, AF650 S3 | Bulletin | 4/27/2021 | 5/25/2021 |
| Unable to read data when using deduplication after “data container volume” expanded | ET-CIB137-00 | ETERNUS DX200 S3, DX500 S3, DX600 S3
ETERNUS DX200 S4, DX500 S4, DX600 S4 ETERNUS AF250, AF650 ETERNUS AF250 S2, AF650 S2 | Bulletin | 4/27/2021 | 5/25/2021 |
| Possible data loss if deduplication “data container volume” is expanded | ET-CIB136-00 | ETERNUS DX200 S5, DX500 S5, DX600 S5
ETERNUS AF250 S3, AF650 S3 | Bulletin | 4/27/2021 | 5/25/2021 |
| Possible data loss during rebuild or copyback when an Automatic Hierarchical Storage Control function is being used | ET-CIB135-00 | ETERNUS DX100 S3, DX200 S3, DX500 S3, DX600 S3, DX8700 S3
ETERNUS DX100 S4, DX200 S4, DX500 S4, DX600 S4 ETERNUS AF250 S2 | Bulletin | 4/26/2021 | 5/25/2021 |
| Access to a large RAID Group configured with 10TB or larger drives could cause data loss | ET-CIB134-00 | ETERNUS DX60 S4, DX100 S4, DX500 S4, DX600 S4 | Bulletin | 4/26/2021 | 5/25/2021 |
| Deduplication/Compression volume may get I/O errors if source of EC or REC replication | ET-CIB133-00 | ETERNUS DX100 S3, DX200 S3, DX500 S3, DX600 S3
ETERNUS DX100 S4, DX200 S4, DX500 S4, DX600 S4 ETERNUS AF250 S1, AF250 S2, AF650 S1, AF650 S2 | Bulletin | 4/26/2021 | 5/25/2021 |
| Prevention of malfunction caused by disinfectant | PY-CIB067-00 | All PRIMERGY | Bulletin | 4/19/2021 | 5/4/2021 |
| Intel X710 based NIC Link-up may fail due to LAN card firmware issue | PY-CIB065-00 | PRIMERGY CX2550 M2/M4/M5, CX2560 M4/M5, CX2570 M2/M4/M5
PRIMERGY RX1330 M3/M4, RX2520 M1/M4/M5, RX2530 M2/M4/M5, RX2540 M2/M4/M5, RX4770 M3/M4/M5/M6 PRIMERGY TX1320 M3/M4, TX1330 M3/M4, TX2540 M1, TX2550 M4/M5, TX2560 M2 | Bulletin | 3/8/2021 | 5/4/2021 |
| CPU Internal Errors on PRIMERGY Mx Servers | PY-CIB046-04 | PRIMERGY M1 thru M5 | Bulletin | 4/9/2021 | 5/4/2021 |
| Power Unit Indicator May Flash Orange on the Environment When Installing Power Supply Unit (PSU) S26113-F575-L13 / S26113-F575-E13 | PY-CIB066-00 | PRIMERGY RX/TX M2 M3 M4 M5 Servers | Bulletin | 3/9/2021 | 3/10/2021 |
| ESXI 7.0 Cannot Install on BU100 - Error Connection Time Out | PY-CIB064-00 | PRIMERGY RX/TX/CX M3 M4 M5 M6 Servers | Bulletin | 3/4/2021 | 3/10/2021 |
| Intel Ethernet Ports May Not Link Up After Firmware Update | PY-CIB063-00 | PRIMERGY | Bulletin | 2/23/2021 | 2/23/2021 |
| CSS Indicator May Be Turned On Incorrectly | PY-CIB062-00 | PRIMERGY using iRMC S5 Firmware 2.60P or earlier | Bulletin | 2/4/2021 | 2/4/2021 |
| BIOS Setting May Not be Automatically Transferred after SB Replacement | PY-CIB061-00 | PRIMERGY | Bulletin | 1/20/2021 | 1/20/2021 |
| Unexpected Reboot of Server Connected to UPS | PY-CIB057-01 | PRIMERGY | Bulletin | 1/12/2021 | 1/12/2021 |
| PRIMERGY Server with PRAID CP400i/CM400i May Stop During POST | PY-CIB060-00 | PRIMERGY with Fujitsu Raid PRAID CP400i, PRAID CM400i | Bulletin | 12/16/2020 | 1/5/2021 |
| BIOS Reports Wrong DIMM Slot Number When Memory Scrubbing Detects Uncorrectable Error on 2-Socket or 4-Socket PRIMERGY M1/M2/M3 | PY-CIB058-00 | PRIMERGY | Bulletin | 12/7/2020 | 12/7/2020 |
| Windows Server Operating System Cannot Access Storage Units Through Marvel FC Adapters After 42 Days From the OS Startup | PY-CIB056-01 | PRIMERGY with the following Marvel FC adapter(s) | Bulletin | 9/30/2020 | 9/30/2020 |
| PRIMERGY Server with iRMC S4 May Stop During POST or Malfunction While the OS is Running | PY-CIB054-00 | PRIMERGY Server with iRMC S4 | Bulletin | 9/1/2020 | 9/1/2020 |
| Power Down or System Reset May Occur on PRIMERGY BX25x0 M1 or M2 | PY-CIB053-00 | PRIMERGY BX2560/BX2580 M1/M2 | Bulletin | 8/27/2020 | 8/27/2020 |
| OS Time Shift During Daylight Saving Changes | PY-CIB055-00 | PRIMERGY RX1330 M1/M2/M3
PRIMERGY TX1310 M1/M2, TX1320 M1/M2/M3, TX1330 M1/M2/M3 | Bulletin | 8/19/2020 | 9/15/2020 |
| A Link Down/Up May Occur on Intel 1Gbps Ethernet Ports on VMware ESXi 6.5/6.7 | PY-CIB051-00 | PRIMERGY | Bulletin | 7/22/2020 | 7/22/2020 |
| iRMC S4/S5 Web Interface Does Not Display Driver Monitor and OS Information | PY-CIB052-00 | PRIMERGY with iRMC S4/iRMC S5
PRIMEQUEST | Bulletin | 7/22/2020 | 7/22/2020 |
| Performance Might be Decreased with BIOS R1.29.0 or Newer | PY-CIB050-00 | PRIMERGY RX2520/2530/2540 M4
PRIMERGY TX2550 M4 | Bulletin | 4/23/2020 | 4/23/2020 |
| The System Tries to Power on Before iRMC is Ready | PY-CIB049-00 | PRIMERGY RX1330 M4
PRIMERGY TX1330 M4, TX1320 M4 | Bulletin | 4/16/2020 | 4/16/2020 |
| Special BIOS Update Procedure Required for PRIMERGY CX25x0 M4 with BIOS R1.39.0 | PY-CIB048-00 | PRIMERGY CX2550 M4/CX2560 M4/CX2570 M4 | Bulletin | 3/25/2020 | 4/1/2020 |
| QLogic FC HBA Firmware May Lead to File System Data Integrity Issue | PY-CIB047-00 | PFC EP QLExxxx | Bulletin | 3/5/2020 | 4/1/2020 |
| End of Support for TLS 1.0/1.1 by Major Web Browsers and Impact to ETERNUS SF | ET-CIB132-00 | ETERNUS SF products | Bulletin | 3/5/2020 | 3/26/2020 |
| Host Interface for the Copper Twinax Cables (iSCSI 10Gbit/s, Ethernet 10Gbit/s) | ET-CIB097-04 | All ETERNUS DX/AF models w/10Gb iSCSI or Ethernet Interfaces | Bulletin | 9/5/2019 | 9/5/2019 |
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