Fujitsu today releases information about the development of its next-generation integrated point of service solution, which will for the first time enable retailers to introduce in-store access to a multi-channel customer experience including online, mobile and catalog. Anticipated to deliver significant benefits in terms of customer service, front-office business process improvements and point-of-sale improvements to retailers, Fujitsu is aiming to provide retailers with full, real-time Point of Sale visibility of their complete inventory.
As customers embrace an increasingly multi-channel approach to shopping, retailers are in danger of losing the big picture and missing out on customer intimacy and upselling opportunities – because at the checkout today, retailers are limited to the information available at the in-store point of sale.
To solve this problem and enable truly multi-channel retail, Fujitsu, already highly ranked by independent analyst firm Forrester in its most recent retail report The Forrester Wave™: Point of Service, Q2 2012, is developing a Next Generation Point of Service system.
Fujitsu’s current retail PoS solution, GlobalSTORE® software, is already a full-featured, customizable PoS, cash management and back-office system, delivering a seamless customer experience across applications, devices and channels. Fujitsu will build on this with its new-generation system. It will enable retailers to open up access to multiple sales channels such as buy online, pick-up in-store, and buy online, return in-store, as well as providing integration with SAP® solutions.
With more than 30 years’ experience in the retail sector, Fujitsu works with more than 500 retailers across 82,000 stores worldwide to deliver end-to-end solutions that encompass not only the store, but also the related applications and infrastructure products and services. The main components of the Fujitsu Retail offering are presented next month at the EUROCIS 2013 show in Dusseldorf, Germany.
Richard Clarke, Vice President, Global Retail Strategy at Fujitsu:
“We are developing an integrated global retail solution that is also tailored to regional needs, to provide significant benefits in terms of customer service and improve front-office business processes. Customers and retailers alike will love the powerful access to complete inventories, as this will help reduce abandoned sales and increase overall efficiency in managing stock. In future, store associates will be able to accept orders for out of stock items with confidence, knowing that inventory is available locally, thanks to real-time stock information.”
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Fujitsu is the leading Japanese information and communication technology (ICT) company offering a full range of technology products, solutions and services. Approximately 170,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers. Fujitsu Limited (TSE:6702) reported consolidated revenues of 4.4 trillion yen (US$47 billion) for the fiscal year ended March 31, 2013. For more information, please see http://www.fujitsu.com.
Fujitsu Technology Solutions is the leading European IT infrastructure provider with a presence in all key markets in Europe, the Middle East and Africa, plus India, serving large, medium-sized and small businesses. The company offers a full portfolio of IT products, business solutions and services, ranging from workplace systems to datacenter solutions, managed services, and cloud-based software and solutions. Fujitsu Technology Solutions employs approximately 13,000 people and is part of the global Fujitsu Group. For more information, please see: ts.fujitsu.com/aboutus.
All other company or product names mentioned herein are trademarks or registered trademarks of their respective owners. Information provided in this press release is accurate at time of publication and is subject to change without advance notice.
Dr. Laura Bonamici
Telefon +49 89 62060 4454
VP Corporate Communications, International Business
Telefon +49 89 30 90 51629
Date: 30 January, 2013