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Resideo
Leading through optimization and automation
Customer
Resideo is at the forefront of the next wave in consumer technology: the smart, connected home. With a history of creating innovative, reliable solutions, and deeply rooted distribution channels, Resideo’s mission is to provide technology that delivers comfort, security, and simplicity to the places people call home.
Challenge
When Resideo was spun out of Honeywell, it faced a strict timeline to extract itself from the latter’s systems. It therefore needed to deploy a new ServiceNow platform quickly and cost-effectively.
Solution
Resideo chose ServiceNow Elite Partner, Fujitsu, to handle the deployment as well as the implementation of its ITSM tools. Today, ServiceNow is underpinned by a 24/7 service desk in five languages, covering three global areas: the Americas, Europe, and Asia Pacific, supporting 13,000 employees in 19 countries.
Outcomes
- Enabled seamless transfer from Honeywell and provided adaptivity for future demands
- Ticket numbers reduced significantly, reducing burden on service desk
- Automating tasks boosts efficiency and will lead to cost savings of 30%
- Out-of-the-box implementation reduces future management and maintenance costs
