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HDI Systeme
Transparency instead of uncontrolled growth
Customer
HDI Systeme AG is the IT service provider for the Talanx Group, the third-largest insurance group in Germany.
Challenge
A great many heterogeneous monitoring tools make operating the IT infrastructure complex and susceptible to errors.
Solution
A homogeneous, cross provider overall solution with Fujitsu ManageNow from Fujitsu as the central platform for monitoring the IT infrastructure, including ticket management, ServiceTrace for monitoring the user experience as well as Splunk as the data analysis tool.
Outcomes
- Seamless transparency of the state of the IT infrastructure
- Cross provider ticket management
- Troubleshooting the server is significantly faster
- Forward looking base for further development in the direction of the hybrid cloud
