Fujitsu Management Services

FUJITSU Service Operation Package Product Related Services

The Fujitsu Service Operation Package is a high end service support function. It provides our customers with a Service Delivery Manager to oversee incidents and problems and to report back against agreed key performance indicators. The package includes quarterly Service performance statistics and any Service improvement recommendations.

Basic
Service Escalations
Service Reporting
Add-On’s
Service Lifecycle Package
Service Event Management

*Please note the following: - The benefits with the Service Lifecycle and Event Management Package differ from those of the Operation Package and are explained in more detail in the documents tab.

Single point of contact, fully covered for the period of the Service contract with a “buddy” working alongside the Service Delivery Manager who is equally able to deliver the Service and adhere to the customers contracted obligations.
The customer will also be provided with a senior management escalation chain to ensure peer to peer communication for major incidents.
Provision of quarterly Service performance statistics and any Service improvement recommendations, which arise from the Service Escalations.