Software Support

Needs-based software support

Support Pack / ServiceContract Software

For a smooth operation of a software product a key element is to have access to all error corrections, updates and upgrades, but also to receive technical support when required. Fujitsu offers a wide portfolio of software support for products from Fujitsu and other licensors.

Support Packs are offerings with a fixed price and defined period of validity. ServiceContracts can be concluded at any time to ensure optimal service for the lifetime of a product with payments due at regular time intervals.

OFFERING

Support Pack / ServiceContract Software offers telephone support and an update service with patches as well as the provision of software versions with new functions as far as they are available from the licensor or manufacturer according to their terms and conditions. The following service options are available:

Basic 4 hours of remote response time Software patches and corrections on request and by agreement according to their availability
Classic 2 or 4 hours of remote response time and on-site service Software patches, corrections and updates on request and by agreement according to their availability


The following service time options are available:

• 9x5 hours on business days
• 24x7 hours

BENEFITS

• The right level of service from a single source
• Flexible and transparent pricing without hidden costs
• Smooth IT operations right from the start with the shortest possible downtimes
• Freedom for your internal IT specialists to concentrate on their core business
• Different Support Packs / ServiceContracts tailored to your needs

PROOF POINTS

• Fujitsu is the world's third-largest IT service provider and can offer first-class global service processes
• ITIL-based service management
• Long-term support partnerships with leading vendors

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