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Managed Services

Managed Services

The need to integrate components from many different vendors is making store technology infrastructure more and more complex. Fujitsu has built an extensive service capability that delivers infrastructure management on hardware platforms from all major vendors.

Fujitsu Managed Services offer comprehensive retail technology management expertise, and leverage a relentless cost reduction methodology that delivers a unique competitive advantage to retailers.

Multi-Vendor Hardware Maintenance – Fujitsu field engineers average more than nine years of delivering reliable service on technology from all major vendors. Our proven centralized call management process ensures that our engineers are able to focus on your specific problem. This unique commercial model allows you to focus on improving store operations while enjoying compound annual reductions in your maintenance spending.

Help Desk Services – Fujitsu service center help desk is a world class, seamless operation available 24x7x365. Highly experienced customer service representatives serve as a single point of contact for all your technology support needs.

Implementation Services – Experienced project managers take all the worry and hassle out of the most complex projects. Our professional services team leverages over 20 years experience to develop customer specific processes and procedures to ensure successful and coordinated implementations nationwide.

Rollout Management – Fujitsu rollout management services provide the ability to perform rapid and professional installations, making the transition as seamless as possible. Our staging and integration facility in Foothill Ranch, California is capable of staging 5,200 systems per-shift, per-month.

Networking Solutions – Fujitsu offers professional expertise for one-time or ongoing projects that leverage the power and reach of your network infrastructure including: retail telephony, security administration and efficiency, store-level broadband connectivity and wireless LAN capabilities.
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