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Arriva Trains Northern: Benefits Realisation

ResultsChain-based Benefits Realisation

Powerful business planning solutions from Fujitsu

Arriva Trains Northern: Benefits Realisation 

Photograph of Liverpool Lime Street railway station
When Arriva Trains Northern (ATN) won a 12-month franchise to operate urban and inter-city passenger rail services across the North of England in February 2000, it also inherited a raft of problems. The franchise was under-funded, under-resourced and under-staffed with a severe shortage of train drivers. The driver shortage led to the introduction of an emergency timetable and the Strategic Rail Authority (SRA) levied a fine for poor performance.

Fujitsu proposed the ResultsChain-based Benefits Realisation approach, which is a powerful planning method that would enable the management team to articulate its vision of the future and create rational longer-term business plans to get them there - quickly.

DownloadDownload the 'Arriva Trains Northern' case study PDF (78 KB) [78 KB]