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  5. High-quality End User Services for Mavi, the Agency for Rural Affairs in Finland

High-quality End User Services for Mavi, the Agency for Rural Affairs in Finland

"As a result of effective collaboration, Fujitsu supplied us with workplace services that met our needs and support our operations on the schedule agreed. As a public-sector agency, data security is of primary importance to us, and Fujitsu demonstrated that it can produce high-quality services in this area"

Juha Pietilä, Information Technology Manager, Mavi (Agency for Rural Affairs)

The customer

The Agency for Rural Affairs has been designated by the EU to manage the payment of subsidies in Finland. It is responsible for the use of agricultural subsidies and funds from the Center for Economic Development, Transport and the Environment (ELY), managing more than two billion Euros in EU and national subsidies annually. Mavi ensures that its customers receive payment of farming, rural project, business and construction subsidies, as well as market subsidies, on time and on the correct basis. Mavi’s task also includes guiding, advising and training business partners that serve its customers, for example ELY centers, municipalities’ joint operating areas as well as leader groups.

The challenge

Competitive bidding organized by the Ministry of Agriculture and Forestry required Mavi (Agency for Rural Affairs) to find a new workplace services supplier. The challenge was to find a public sector-experienced service provider that best met Mavi’s needs. This also provided an opportunity to improve the level, effectiveness and security of services.

The solution

Fujitsu won the bid related to the joint procurement in the administration field. The Ministry of Agriculture and Forestry entered into a End User Services framework contract with Fujitsu, in which various agencies in the administration field participated and entered into their own service contracts with Fujitsu. The most important part of Mavi’s contract was secure internal and external communication at a reasonable cost, which Fujitsu met as expected by supplying laptops with easily-implemented operating systems for all of Mavi’s employees.

The benefit

  • Mavi’s employees can securely use a data network that provides them with mobility
  • User-friendly communications services enable users with different skill levels to easily work together
  • IT services provided by Fujitsu support the Agency for Rural Affairs’ goals for standardizing IT service structure in the administration field


Read the full Mavi case study (462 KB/A4, 2 pages)