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Quality in Fujitsu focuses on the achievement of successful business outcomes, both for Fujitsu and its customers. This is managed through implementation and maintenance of an effective and efficient set of business processes.
These processes form a business management system, key components of which cover the management of Quality, IT Services, Information Security, Workplace Health and Safety, and the environmental impact of our operation.
These management system components are certified to international management system standards and periodically audited by internal and external auditors for ongoing fulfilment of standard requirements.
The resulting management system is characterised by its emphasis on continual improvement, sustainability, teamwork and achievement of customer satisfaction.
Fujitsu Australia and New Zealand encapsulates these principles in its Quality Policy, which states:
Fujitsu’s brand promise is “Shaping Tomorrow With You”. This promise is supported by 3 key attributes of being Ambitious for the customers’ success, Genuine in delivering what we promise and Responsive to our customers’ needs.
To assist all of us to achieve this aim we implement and maintain a business management system which meets the requirements of external management system standards for all or parts of our business, specifically
We continually seek ways to improve our processes and ensure they continue to meet the requirements of our customers and the technological and business environment.
We recognise the value of building and maintaining externally certified management systems in creating a high performance culture that will enable us to achieve our business objectives.
We have continuously maintained and expanded a Quality Management System certified to the internationally recognised standard ISO 9001 since 1991.
We maintain and expand our IT Service Management (ISO/IEC 20000) and Information Security Management (ISO/IEC 27001) to include relevant scope in our certifications where this offers value and assurance for our customers.
In order to demonstrate Fujitsu’s worldwide commitment to sustainability, we maintain our Environmental Management System with a risk-based focus for the scope of our ISO 14001 certification.
In order to effectively control occupational health and safety risks, aid legislative compliance, improve overall safety performance and meet the expectations of our customers, we have achieved certification for our Workplace Health and Safety Management System for the entire organisation.
Our management system certifications, indicating scope and sites, for Quality, Environment and Workplace Health and Safety can be reviewed at the register of JAS-ANZ. For the certifications pertaining to Information Security and Service Management, please use the contact details provided at the bottom of this page.
For further information about the Certified Management Systems in Fujitsu Australia and New Zealand, please contact:
Manager, Business Management Systems
Fujitsu Australia Limited
Tel: +61 (02) 9776 4018
Fax: +61 (02) 9776 4421
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