Product Support Hardware comprises the diagnosis of hardware faults and their elimination by repair or replacement.
The service levels are as follows:
Data Sheet Fujitsu Support Pack Hardware
ProActive Support - Attachment to the Data Sheet Support Pack
Data Sheet Fujitsu ServiceContract Hardware
Data Sheet FUJITSU ServiceContract for Oracle SPARC Enterprise Server
Country-specific support terms
Hard disk replacement without returning the old disk (Option)
In case faulty data media (hard disk drives, SSDs, UFM-Devices or SATA-DOMs) cannot be repaired and need to be replaced, the exchanged device usually has to be returned to the manufacturer. But what happens with the company-confidential data stored on the faulty device?
With the HDD retention option, the exchanged device remains the customer's property. This ensures that company-confidential data won't leave a company.
Regarding the availability of the HDD retention option see Product Support Services at a Glance
- Security for confidential data
- Full data control remains with the customer
- Meets data protection and company guidelines
- Civil liability risks are reduced