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Fujitsu Product Support Services

Professional protection for your IT investments right from the start

In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services. They ensure system availability and business continuity of the customer´s IT environment and thus help our customers to save time and money. This supports our customers to shift budget spend on operational IT services to strategic initiatives that deliver short-term real business value to their company.

The Product Support Services cover a broad range of products including Fujitsu and Partner branded hardware and software products as well as Fujitsu IT Infrastructures based on Fujitsu hardware. In addition to standard reactive service levels such as onsite response and recovery times, Product Support Services encompass optional HDD retention. Reactive services can be augmented by proactive support services elements (such as System Health Check and Technical Account Management) to even avoid failures and downtimes.

Fujitsu Startup Services Hardware

Fujitsu InstallationPacks help in getting started without worrying about the “How”: InstallationPack offers onsite installation services for Fujitsu and Partner branded server and storage products.

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Fujitsu Product Support Hardware

Fujitsu Support Pack Hardware and Fujitsu ServiceContract Hardware supplement the warranty for Fujitsu and Partner branded hardware products and comprise the diagnosis of hardware faults and their elimination by repair or replacement. Additional options are Proactive Support and HDD Retention.

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Fujitsu Product Support Software

Fujitsu Support Pack Software and Fujitsu ServiceContract Software comprise for Fujitsu and Partner branded software the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable.

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Fujitsu Infrastructure Support

For Fujitsu IT Infrastructures based on Fujitsu hardware Fujitsu provides a “one stop shop” support offering for the embedded multiple Fujitsu and Partner branded hardware and software components. It comprises reactive and selectable proactive services.

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Fujitsu Management Services

The Fujitsu Service Operation Package is a high end service support function. It provides our customers with a Service Delivery Manager to oversee incidents and problems and to report back against agreed key performance indicators. The package includes quarterly Service performance statistics and any Service improvement recommendations.

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