Fujitsu InstallationPacks help in getting started without worrying about the “How”: InstallationPack offers onsite installation services for Fujitsu and Partner branded server and storage products.
Fujitsu Support Pack Hardware and Fujitsu ServiceContract Hardware supplement the warranty for Fujitsu and Partner branded hardware products and comprise the diagnosis of hardware faults and their elimination by repair or replacement. Additional options are Proactive Support and HDD Retention.
Fujitsu Support Pack Software and Fujitsu ServiceContract Software comprise for Fujitsu and Partner branded software the diagnosis of software incidents, the provision of workarounds and/or the right to receive error corrections, updates and upgrades, as applicable.
For Fujitsu IT Infrastructures based on Fujitsu hardware Fujitsu provides a “one stop shop” support offering for the embedded multiple Fujitsu and Partner branded hardware and software components. It comprises reactive and selectable proactive services.
The Fujitsu Service Operation Package is a high end service support function. It provides our customers with a Service Delivery Manager to oversee incidents and problems and to report back against agreed key performance indicators. The package includes quarterly Service performance statistics and any Service improvement recommendations.
Plug data leaks, reduce waste and enhance processes with Fujitsu’s Managed Print Services
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