Fujitsu UK & Ireland Governance Master Policies

In the UK and Ireland we do business in accordance with the Fujitsu Global Business Standards and Fujitsu EMEIA Governance Master Policies. Policies specific to UK & Ireland are listed below.
These are statements of principle that govern how we do business in UK & Ireland. They are actively managed through the Corporate Governance Committee.

    • As a leading company in the UK, Fujitsu UK & Ireland does comment on current and planned legislation – which might affect its own business (for example the plans by the Government on smart metering) or its role as a leading employer (for example the extensive work by the Government on social mobility and apprentices). We do this directly, and via our trade bodies, such as TechUK – who represent over 850 companies and technologies in the IT sector. Amongst its wide range of activities, TechUK engages with policy makers, and Fujitsu is involved in various policy groups which inform this process. We are also members of organisations such as the CBI, Business in the Community and others, who may ask for our input on policy issues. Fujitsu requires that any such body maintains professional standards in its engagement with any policy makers.

      Like many similar companies, Fujitsu UK & Ireland works closely with Public Relations and Public Affairs agencies. When it does, it insists that they comply with the respective codes of practice – for example from the Association of Professional Political Consultants (APPC) and the Public Relations Consultants Association (PRCA). The APPC governs the way in which Public Affairs agencies do business and which has at its heart the principle of transparency. Fujitsu UK & Ireland is included on our agencies’ contribution to the register, which is updated quarterly, and is publicly available through the APPC’s website.

      Similarly, our internal Public Affairs employees comply with the APPC’s code of practice in their work, in addition to adhering to those standards set out in Fujitsu’s Global Business Standards.

    • Fujitsu Services Ltd. Returns Policy and Guidelines

      1) All goods must be examined on receipt and any problems communicated to Fujitsu Services Ltd. customer care (020 8052 5183) within 14 days of the receipt.  We will only collect goods and issue a credit if we are informed within 14 days of receipt and there is a valid reason for return.

      2) Returns authorisation numbers will only be issued when the goods have been verified as being sold by Fujitsu Services Ltd.  Please be ready to quote our order reference, delivery date and serial number at point of logging call.  Goods will not be accepted back without this valid returns authorisation number and only goods for which the number was issued will be accepted.

      3) Goods being returned for credit must be in the same condition as supplied with all packaging complete.  Otherwise the goods may be rejected or charges may be levied.

      4) Software will only be accepted back if the original shrinkwrap and licensing seal are both intact.

      5) Any goods which become faulty outside of the 14 days acceptance period cannot be returned or exchanged.  Please refer to the manufacturers terms and conditions, details of which can be provided by Fujitsu Services Ltd. customer care (020 8052 5183).

      6) A returns authorisation is valid for 14 calendar days from date of issue.

      7) The customer will be contacted within 72 hours regarding any returned goods that are found to be incomplete, missing their relevant accessories or packaging.  In this instance, Fujitsu Services Ltd. will require these missing items to be delivered within 5 working days.  If they are not received within this timescale then the goods originally received will be returned to the customer, the returns authorisation will be cancelled and no credit will be issued.

      Export Compliance (please tick the appropriate statement)

      UK / EU : Those items in this shipment controlled under Annex 1 of the European Dual Use Regulations (EC.428.2009) are subject to National Controls if exported from the European Community.

      USA : Those items identified as controlled by the U.S. Government and authorized for export only to the country of ultimate destination for use by the ultimate consignee or end-user(s) herein identified. They may not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. Government or as otherwise authorized by U.S. law and regulations