Financial Services

Are your financial services IT solutions agile enough to elevate your customer experience?

The financial services industry is experiencing digital disruption. The introduction of new digital financial technology is changing how banking and insurance customers access services. Today, there’s a new generation of digital natives who have very different expectations of their banking and insurance customer experience.

Banks and insurers are now in competition with new non-bank start-up technology firms offering highly agile FinTech, InsurTech, and RegTech solutions. With their lab and incubator capabilities and facilities they’re able to leverage flexible development approaches, allow early exposure to new concepts and technologies, and push digital customer experience boundaries.

Free from traditional legacy systems and constraints, and often operating in a less regulated environment, they have the ability to develop and deploy new connected financial solutions at speed. It’s this agility, combined with their collective focus and willingness to experiment, that’s enabling them to increase their market share. The question is - Is your financial services business agile enough to compete?

52% of global banking executives advise product agility as a top strategic priority
65% of financial service executives state that collaboration is vital to their success

Agile financial services – harnessing the power of collaboration

In today’s digital age, banks and insurers need the agility to be present whenever and wherever their customers need access to financial services. The very essence of agility is centered on pace, productivity, innovation, and flexibility - all of which are now key goals for the vast majority of traditional financial services providers.

The term agile isn’t new to banks and insurers, however, they’re all at different stages in their leap to agility, with each organization achieving different levels of return. Those achieving the greatest return are the financial service providers who work in collaboration with experienced technology partners.

Why choose Fujitsu digital finance technology, services and solutions?

Collaboration with the right technology partner can create a more powerful digital transformation program. At Fujitsu, we have worked with financial services customers for over 40 years. Our co-creation program has developed out of the decades of experience we have had working with organizations in Japan and around the globe. We work in close partnership with banks and insurers worldwide, exchanging perspectives, ideas, and information in a highly focused and innovative manner to deliver agile financial services - a whole new way of working for banking and insurance.

Video: Why FinancialServices companies are becoming agile technology companies, in an effort to keep pace with customer expectation.

Pascal Huijbers, CTO Financial Services for Fujitsu in the EMEIA region, talks about why financial services companies are responding to consumer demand, and redefining themselves as agile technology companies. In this interview at Fujitsu Forum 2018, Pascal discusses how different countries face different challenges, and banks need to be agile to meet those challenges and deliver new services.

How to deliver better customer experience through co-creation?

How to deliver Where we’ve co-created with banks and insurers

Innovating the customer experience with Robotic Process Automation.

For LeasePlan, Netherlands we built and deployed a software robot to transfer data from over 3000 vehicles. Our solution: increased efficiency,reduced errors,lower cost.

LeasePlan

Designing and delivering an operating model that enables agile working.

Working with ING we adjusted their operating model to agile working for 54,000 employees worldwide. With our help ING has:improved employee engagement,reduced time to market.

ING

Developing a new customer e-banking platform.

For SEB we designed and deployed a multilingual digital e-banking platform with the flexibility to add online banking services at a later date. Our solution: improved customer satisfaction,improved service delivery.

SEB
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