The history of Portugal GDC
Global Delivery Center

imghomepageEstablished in December 2005, the Portugal Global Delivery Center (GDC) currently delivers services from two main locations: Lisbon and Braga, with over 2000 employees. A showcase of Diversity & Inclusion with colleagues from over 60 nationalities, the Portugal GDC serves over 200 customers in Europe and Americas, whose end users or devices are spread across 150+ countries.

Our GDC has seen gradual and sustained expansion during the past years, growing from a small Service Desk operation of 20 to almost 2000 employees delivering multiple service lines.


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Service Lines

    • - Data Center Services 
    • - End User Services
    • - Information Security
    • - Remote Desktop Supports
    • - Network Operations Center Services 
    • - Security Operations Center Services
    • - Information Monitoring
    • - Reporting
    • - End User Services
    • - Technical Maintenance Services
    • - Remote Desktop Support
    • - Flexible Working
    • - Workforce Effectiveness
    • - Data Services: 
    •     Consulting
    •     Advanced Analytics 
    •     Business Insights Analytics
    •     End user Analytics
    •     Data Management
    • - Process Digitalization:
    •     Automation Consulting
    •     Intelligent automation
    •     Automation implementation
    •     Automation platform
    • - Co-creation rapid prototyping
    • - Digital solutions innovation and incubation
    • - Specialist Service Delivery/Strategic Support Services
    • - Industries - Automotive, Consumer and Retail, Manufacturing and others
    • - Consulting - Strategy and Roadmap/Integration and Consolidation
    • - Implementations and Global Rollouts
    • - Quality oriented service with consultants focused on the best customized solution for the business
    • - Supporting languages: Portuguese, English, German, Spanish; French
    • - Data Driven Decision: Methods used to improve service delivery to customers
    • - Agile and Lean: Methodologies applied to increase productivity and customer satisfaction
    • - Innovation: Constant investment in trainings related to new technologies as SAP Cloud, SAP Fiori, Azure, Automations, S/4Hana Migrations and Service Now
    •     - Generalist and Specialist Service Delivery
    •     - Service Management in all ITIL functions covering:
    •         Incident, Major Incident, Problem, Change, Availability, Capacity, Demand, Knowledge, Release, SACM, Service Reporting, Service Request, 
    •         License (Reporting) Management
    •     - Customer Management, Business Support and Specialized Services
    •     - Variety of Business Units supported; Skilled talent pool; Best practices aligned with global standards
    •     - Internal Business Support Services include:
    •         Marketing & Communication: Market Intelligence; Marketing Analytics; Content Management; Communications; Design & Creatives
    •         Sales & Partner Management: Channel Sales Management; Pre-Sales Support; Sales Operations; Inside Sales
    •     - External Customer Support Services include:
    •         Customer Care Support; Marketing CX; Specialized Services on Quality and Translations
    •     - Portfolio Management: Delivering Portfolio Management of existing customer including all growth, new scope and pipeline
    •     - Portfolio, Program & Project Support (PMO) providing support to governance and a range of defined and agreed services which proactively 
    •        support successful Program and Project delivery
    •     - Program management: Deliver a service of managing set of interrelated projects to gain single or multiple main goal(s)/benefits
    •     - Project Management: provide the management of end-to-end Project(s) within the Program or stand-alone projects (that can be internal or external)
    •     - T&T: Providing the end-to-end Transition of services from incumbent to Fujitsu or from one Fujitsu location to another Includes transition of services 
    •        as they are (“as is”) and also transformation after transition or in parallel to transition

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Portugal GDC BragaPortugal GDC Lisbon
icon48_04Pólo de Negócios de Braga
Avenida D. João II, Nº 404, 2ºPiso Loja 22, Lamaçães 
4715-275 Braga, Portugal  | Tel: 21 724 4444
icon48_04Edifício Colombo - Torre Oriente
Av. Colégio Militar Nº37F, 3º Piso
1500-180 Lisboa, Portugal | Tel: 21 724 4444