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A História do GDC em Portugal

Global Delivery Center

Desde 2005 que a Fujitsu aposta em Portugal para localizar um dos seus Centros de Competências Globais de suporte às Tecnologias da Informação, empregando aproximadamente 1900 colaboradores de 71 nacionalidades. A partir dos escritórios em Lisboa, Braga e Remotamente (a partir de todo o país) prestando suporte especializado a mais de 750.000 utilizadores em 60 clientes distribuídos por 150 países, com foco especifico no suporte à Transformação Digital nas áreas de Gestão Remota de Serviços (Workplace Services, Service Desk, Gestão de Redes, CiberSegurança e Customer Care), Data Science, Automation, Desenvolvimento Aplicacional (SAP e Service Now), Gestão de Projectos, Marketing, Comunicação Corporativa, Pre e Pos Vendas.

Service Lines

- - Data Center Services
- - End User Services
- - Information Security
- - Remote Desktop Supports
- - Network Operations Center Services
- - Security Operations Center Services
- - Information Monitoring
- - Reporting

- - End User Services
- - Technical Maintenance Services
- - Remote Desktop Support
- - Flexible Working
- - Workforce Effectiveness

- - Data Services:
- Consulting
- Advanced Analytics
- Business Insights Analytics
- End user Analytics
- Data Management
- - Process Digitalization:
- Automation Consulting
- Intelligent automation
- Automation implementation
- Automation platform
- - Co-creation rapid prototyping
- - Digital solutions innovation and incubation

- - Specialist Service Delivery/Strategic Support Services
- - Industries - Automotive, Consumer and Retail, Manufacturing and others
- - Consulting - Strategy and Roadmap/Integration and Consolidation
- - Implementations and Global Rollouts
- - Quality oriented service with consultants focused on the best customized solution for the business
- - Supporting languages: Portuguese, English, German, Spanish; French
- - Data Driven Decision: Methods used to improve service delivery to customers
- - Agile and Lean: Methodologies applied to increase productivity and customer satisfaction
- - Innovation: Constant investment in trainings related to new technologies as SAP Cloud, SAP Fiori, Azure, Automations, S/4Hana Migrations and Service Now

- - Generalist and Specialist Service Delivery
- - Service Management in all ITIL functions covering:
- Incident, Major Incident, Problem, Change, Availability, Capacity, Demand, Knowledge, Release, SACM, Service Reporting, Service Request,
- License (Reporting) Management
- - Customer Management, Business Support and Specialized Services
- - Variety of Business Units supported; Skilled talent pool; Best practices aligned with global standards
- - Internal Business Support Services include:
- Marketing & Communication: Market Intelligence; Marketing Analytics; Content Management; Communications; Design & Creatives
- Sales & Partner Management: Channel Sales Management; Pre-Sales Support; Sales Operations; Inside Sales
- - External Customer Support Services include:
- Customer Care Support; Marketing CX; Specialized Services on Quality and Translations
- - Portfolio Management: Delivering Portfolio Management of existing customer including all growth, new scope and pipeline
- - Portfolio, Program & Project Support (PMO) providing support to governance and a range of defined and agreed services which proactively
- support successful Program and Project delivery
- - Program management: Deliver a service of managing set of interrelated projects to gain single or multiple main goal(s)/benefits
- - Project Management: provide the management of end-to-end Project(s) within the Program or stand-alone projects (that can be internal or external)
- - T&T: Providing the end-to-end Transition of services from incumbent to Fujitsu or from one Fujitsu location to another Includes transition of services
- as they are (“as is”) and also transformation after transition or in parallel to transition

Porquê a Fujitsu?

Na Fujitsu, só podemos construir confiança na sociedade através da inovação se confiarmos nas nossas pessoas para fornecer soluções que tragam mudanças duradouras. A Fujitsu é um local onde todos têm a confiança para entregar; é um lugar onde trabalhar à sua maneira é o caminho certo e onde fazer o que é correto é fundamental. É também onde alcançamos juntos em um negócio líder global de tecnologia. Passe o cursor sobre cada uma das nossas promessas para ver como fazemos isso e o que as nossas pessoas dizem sobre trabalhar aqui

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	Portugal GDC Braga		Portugal GDC Lisbon
	Pólo de Negócios de Braga Avenida D. João II, Nº 404, 2ºPiso Loja 22, Lamaçães 4715-275 Braga, Portugal \| Tel: 21 724 4444		Edifício Colombo - Torre Oriente Av. Colégio Militar Nº37F, 3º Piso 1500-180 Lisboa, Portugal \| Tel: 21 724 4444