Service Lines

• Hybrid IT /Applications
  • - Data Center Services 
  • - End User Services
  • - Information Security
  • - Remote Desktop Supports
  • - Network Operations Center Services 
  • - Security Operations Center Services
  • - Information Monitoring
  • - Reporting

• Work Life Shift / Customer Experience Center
  • - End User Services
  • - Technical Maintenance Services
  • - Remote Desktop Support
  • - Flexible Working
  • - Workforce Effectiveness

• Industry and Digital Data Solutions
  • - Data Services: 
  •     Consulting
  •     Advanced Analytics 
  •     Business Insights Analytics
  •     End user Analytics
  •     Data Management
  • - Process Digitalization:
  •     Automation Consulting
  •     Intelligent automation
  •     Automation implementation
  •     Automation platform
  • - Co-creation rapid prototyping
  • - Digital solutions innovation and incubation

• Partner Business Solutions / SAP / ServiceNow
  • - Specialist Service Delivery/Strategic Support Services
  • - Industries - Automotive, Consumer and Retail, Manufacturing and others
  • - Consulting - Strategy and Roadmap/Integration and Consolidation
  • - Implementations and Global Rollouts
  • - Quality oriented service with consultants focused on the best customized solution for the business
  • - Supporting languages: Portuguese, English, German, Spanish; French
  • - Data Driven Decision: Methods used to improve service delivery to customers
  • - Agile and Lean: Methodologies applied to increase productivity and customer satisfaction
  • - Innovation: Constant investment in trainings related to new technologies as SAP Cloud, SAP Fiori, Azure, Automations, S/4Hana Migrations and Service Now

• Service Integration
  • Service Management
  •     - Generalist and Specialist Service Delivery
  •     - Service Management in all ITIL functions covering:
  •         Incident, Major Incident, Problem, Change, Availability, Capacity, Demand, Knowledge, Release, SACM, Service Reporting, Service Request, 
  •         License (Reporting) Management
  • Business Process Services
  •     - Customer Management, Business Support and Specialized Services
  •     - Variety of Business Units supported; Skilled talent pool; Best practices aligned with global standards
  •     - Internal Business Support Services include:
  •         Marketing & Communication: Market Intelligence; Marketing Analytics; Content Management; Communications; Design & Creatives
  •         Sales & Partner Management: Channel Sales Management; Pre-Sales Support; Sales Operations; Inside Sales
  •     - External Customer Support Services include:
  •         Customer Care Support; Marketing CX; Specialized Services on Quality and Translations
  • Program & Project Services
  •     - Portfolio Management: Delivering Portfolio Management of existing customer including all growth, new scope and pipeline
  •     - Portfolio, Program & Project Support (PMO) providing support to governance and a range of defined and agreed services which proactively 
  •        support successful Program and Project delivery
  •     - Program management: Deliver a service of managing set of interrelated projects to gain single or multiple main goal(s)/benefits
  •     - Project Management: provide the management of end-to-end Project(s) within the Program or stand-alone projects (that can be internal or external)
  •     - T&T: Providing the end-to-end Transition of services from incumbent to Fujitsu or from one Fujitsu location to another Includes transition of services 
  •        as they are (“as is”) and also transformation after transition or in parallel to transition