The history of Portugal GDC
Global Delivery Center
Desde 2005 que a Fujitsu aposta em Portugal para localizar um dos seus Centros de Competências Globais de suporte às Tecnologias da Informação, empregando aproximadamente 2000 colaboradores de 71 nacionalidades. A partir dos escritórios em Lisboa, Braga e Remotamente (a partir de todo o país) prestando suporte especializado a mais de 750.000 utilizadores em 60 clientes distribuídos por 150 países, com foco especifico no suporte à Transformação Digital nas áreas de Gestão Remota de Serviços (Workplace Services, Service Desk, Gestão de Redes, CiberSegurança e Customer Care), Data Science, Automation, Desenvolvimento Aplicacional (SAP e Service Now), Gestão de Projectos, Marketing, Comunicação Corporativa, Pre e Pos Vendas.
Service Lines
- - Data Center Services
- - End User Services
- - Information Security
- - Remote Desktop Supports
- - Network Operations Center Services
- - Security Operations Center Services
- - Information Monitoring
- - Reporting
- - End User Services
- - Technical Maintenance Services
- - Remote Desktop Support
- - Flexible Working
- - Workforce Effectiveness
- - Data Services:
- Consulting
- Advanced Analytics
- Business Insights Analytics
- End user Analytics
- Data Management
- - Process Digitalization:
- Automation Consulting
- Intelligent automation
- Automation implementation
- Automation platform
- - Co-creation rapid prototyping
- - Digital solutions innovation and incubation
- - Specialist Service Delivery/Strategic Support Services
- - Industries - Automotive, Consumer and Retail, Manufacturing and others
- - Consulting - Strategy and Roadmap/Integration and Consolidation
- - Implementations and Global Rollouts
- - Quality oriented service with consultants focused on the best customized solution for the business
- - Supporting languages: Portuguese, English, German, Spanish; French
- - Data Driven Decision: Methods used to improve service delivery to customers
- - Agile and Lean: Methodologies applied to increase productivity and customer satisfaction
- - Innovation: Constant investment in trainings related to new technologies as SAP Cloud, SAP Fiori, Azure, Automations, S/4Hana Migrations and Service Now
- - Generalist and Specialist Service Delivery
- - Service Management in all ITIL functions covering:
- Incident, Major Incident, Problem, Change, Availability, Capacity, Demand, Knowledge, Release, SACM, Service Reporting, Service Request,
- License (Reporting) Management
- - Customer Management, Business Support and Specialized Services
- - Variety of Business Units supported; Skilled talent pool; Best practices aligned with global standards
- - Internal Business Support Services include:
- Marketing & Communication: Market Intelligence; Marketing Analytics; Content Management; Communications; Design & Creatives
- Sales & Partner Management: Channel Sales Management; Pre-Sales Support; Sales Operations; Inside Sales
- - External Customer Support Services include:
- Customer Care Support; Marketing CX; Specialized Services on Quality and Translations
- - Portfolio Management: Delivering Portfolio Management of existing customer including all growth, new scope and pipeline
- - Portfolio, Program & Project Support (PMO) providing support to governance and a range of defined and agreed services which proactively
- support successful Program and Project delivery
- - Program management: Deliver a service of managing set of interrelated projects to gain single or multiple main goal(s)/benefits
- - Project Management: provide the management of end-to-end Project(s) within the Program or stand-alone projects (that can be internal or external)
- - T&T: Providing the end-to-end Transition of services from incumbent to Fujitsu or from one Fujitsu location to another Includes transition of services
- as they are (“as is”) and also transformation after transition or in parallel to transition
Why Join Fujitsu?
At Fujitsu we can only build trust in society through innovation if we trust our people to deliver solutions that deliver lasting change. Fujitsu is a place where everyone is trusted to deliver, it’s a place where working your way is the right way and where doing the right thing is everything. It’s also where we achieve together in a leading global technology business. Hover over each of our people promises to see how we do this and what our people say about working here
| Portugal GDC Braga | Portugal GDC Lisbon | ||
 | Pólo de Negócios de Braga
Avenida D. João II, Nº 404, 2ºPiso Loja 22, Lamaçães 4715-275 Braga, Portugal | Tel: 21 724 4444 | | Edifício Colombo - Torre Oriente
Av. Colégio Militar Nº37F, 3º Piso 1500-180 Lisboa, Portugal | Tel: 21 724 4444 |