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A História do GDC em Portugal

Global Delivery Center

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Desde 2005 que a Fujitsu aposta em Portugal para localizar um dos seus Centros de Competências Globais de suporte às Tecnologias da Informação, empregando aproximadamente 2000 colaboradores de 71 nacionalidades. A partir dos escritórios em Lisboa, Braga e Remotamente (a partir de todo o país) prestando suporte especializado a mais de 750.000 utilizadores em 60 clientes distribuídos por 150 países, com foco especifico no suporte à Transformação Digital nas áreas de Gestão Remota de Serviços (Workplace Services, Service Desk, Gestão de Redes, CiberSegurança e Customer Care), Data Science, Automation, Desenvolvimento Aplicacional (SAP e Service Now), Gestão de Projectos, Marketing, Comunicação Corporativa, Pre e Pos Vendas.



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Service Lines

    • - Data Center Services 
    • - End User Services
    • - Information Security
    • - Remote Desktop Supports
    • - Network Operations Center Services 
    • - Security Operations Center Services
    • - Information Monitoring
    • - Reporting
    • - End User Services
    • - Technical Maintenance Services
    • - Remote Desktop Support
    • - Flexible Working
    • - Workforce Effectiveness
    • - Data Services: 
    •     Consulting
    •     Advanced Analytics 
    •     Business Insights Analytics
    •     End user Analytics
    •     Data Management
    • - Process Digitalization:
    •     Automation Consulting
    •     Intelligent automation
    •     Automation implementation
    •     Automation platform
    • - Co-creation rapid prototyping
    • - Digital solutions innovation and incubation
    • - Specialist Service Delivery/Strategic Support Services
    • - Industries - Automotive, Consumer and Retail, Manufacturing and others
    • - Consulting - Strategy and Roadmap/Integration and Consolidation
    • - Implementations and Global Rollouts
    • - Quality oriented service with consultants focused on the best customized solution for the business
    • - Supporting languages: Portuguese, English, German, Spanish; French
    • - Data Driven Decision: Methods used to improve service delivery to customers
    • - Agile and Lean: Methodologies applied to increase productivity and customer satisfaction
    • - Innovation: Constant investment in trainings related to new technologies as SAP Cloud, SAP Fiori, Azure, Automations, S/4Hana Migrations and Service Now
    •     - Generalist and Specialist Service Delivery
    •     - Service Management in all ITIL functions covering:
    •         Incident, Major Incident, Problem, Change, Availability, Capacity, Demand, Knowledge, Release, SACM, Service Reporting, Service Request, 
    •         License (Reporting) Management
    •     - Customer Management, Business Support and Specialized Services
    •     - Variety of Business Units supported; Skilled talent pool; Best practices aligned with global standards
    •     - Internal Business Support Services include:
    •         Marketing & Communication: Market Intelligence; Marketing Analytics; Content Management; Communications; Design & Creatives
    •         Sales & Partner Management: Channel Sales Management; Pre-Sales Support; Sales Operations; Inside Sales
    •     - External Customer Support Services include:
    •         Customer Care Support; Marketing CX; Specialized Services on Quality and Translations
    •     - Portfolio Management: Delivering Portfolio Management of existing customer including all growth, new scope and pipeline
    •     - Portfolio, Program & Project Support (PMO) providing support to governance and a range of defined and agreed services which proactively 
    •        support successful Program and Project delivery
    •     - Program management: Deliver a service of managing set of interrelated projects to gain single or multiple main goal(s)/benefits
    •     - Project Management: provide the management of end-to-end Project(s) within the Program or stand-alone projects (that can be internal or external)
    •     - T&T: Providing the end-to-end Transition of services from incumbent to Fujitsu or from one Fujitsu location to another Includes transition of services 
    •        as they are (“as is”) and also transformation after transition or in parallel to transition

Why Join Fujitsu?

Na Fujitsu, só podemos construir confiança na sociedade através da inovação se confiarmos nas nossas pessoas para fornecer soluções que tragam mudanças duradouras. A Fujitsu é um local onde todos têm a confiança para entregar; é um lugar onde trabalhar à sua maneira é o caminho certo e onde fazer o que é correto é fundamental. É também onde alcançamos juntos em um negócio líder global de tecnologia. Passe o cursor sobre cada uma das nossas promessas para ver como fazemos isso e o que as nossas pessoas dizem sobre trabalhar aqui

Portugal GDC BragaPortugal GDC Lisbon
icon48_04Pólo de Negócios de Braga
Avenida D. João II, Nº 404, 2ºPiso Loja 22, Lamaçães 
4715-275 Braga, Portugal  | Tel: 21 724 4444
icon48_04Edifício Colombo - Torre Oriente
Av. Colégio Militar Nº37F, 3º Piso
1500-180 Lisboa, Portugal | Tel: 21 724 4444
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