Coop Market Norway entirely renews all IT Service Management processes with ServiceNow

"The main reasons for choosing the Fujitsu IT Service Management solution were the understanding of Coop’s business needs, documented expertise in this area and the implementation methodology."

Lise Hugdahl Responsible for Service Management, Coop Market Norway

Coop Market Norway needed to update its IT Service Management solution. It opted for ServiceNow from Fujitsu to save costs and increase efficiency.

The customer

Coop is one of four major grocery chains in Norway and currently operates more than 800 grocery stores in five chain concepts: Coop Obs!, Coop Extra, Coop, Coop Mega and Coop Market. It also has 30 large building warehouses and several specialist profiles, and is owned by customers themselves through their membership in one of 106 co-operatives. As of today, Coop has 1.4 million members.

The challenge

Coop Market Norway had an outdated IT Service Management solution. It was looking for a solution which included the entire organization and could support other departments like HR, accounting, administration and operations.