Overview of Fujitsu Business Continuity Measures for COVID-19

Updated 03 May 2021 @ 9am

Business continuity planning measures

To assist in our continued ability to provide support services to our customers, all Fujitsu Oceania locations, including our Global Delivery locations, have implemented Business Continuity measures. These tested systems and processes allow for extended use of remote working by our personnel and allow Fujitsu to maintain service delivery levels for our customers.

Measures to protect our workforce and prevent the spread of the virus

As a responsible employer and company, Fujitsu implemented steps to seek to protect its personnel from being exposed to the coronavirus. These preventive measures aim to reduce exposure and lower the risk of virus transition in the workplace. These measures include:

Education – highlighting COVID Safe procedures including hygiene measures that Fujitsu personnel can take to help prevent the spread of the virus with emphasis on social distancing and respiratory and hand hygiene etiquette.
Implementing extra cleaning regimes in highly-populated office areas, and providing hand sanitisers and wipes at all Fujitsu locations.
All business related international travel is suspended until further notice and domestic travel is minimised to business critical only and in accordance with relevant government restrictions.
Expanding remote working capacity and capability. In the interests of caring for our employees and also mitigating any risks to service delivery by reducing the spread of the virus, all personnel who can perform their roles remotely can do so in consultation with their manager.
Prioritising the use of conferencing technologies to address communications needs.
Implementation of controlled return to work measures, where appropriate, which are designed to meet relevant government advice.
Implementing appropriate applications to support contact tracing where required.

Specific considerations for data centres

We have taken additional measures aimed at maintaining continuity of services and to protect, so far as reasonably practicable, the safety of our customers and staff at our data centres, including increased core building cleaning, best practice hygiene measures, access restrictions, temperature checking, cross training of staff across sites, and rescheduling of non-essential activities.

Supply chain considerations

Our Business Continuity Planning includes our global supply chain and we are ready to implement contingency plans where issues with our supply chain caused by the virus impact upon our operations.

As you may expect, we have experienced delays in areas related to sourcing of components from our suppliers. Our supply chain team is working hard to mitigate these challenges and provide further clarity on product availability and lead times.

Our supply chain team is working with our suppliers to identify future supply issues and put mitigations in place to minimise impact on our services to our customers. Fujitsu is monitoring its hardware stock on hand and distribution daily, and where appropriate has increased stock on hand to meet extended lead times.

As business under COVID-19 continues to evolve Fujitsu is progressing initiatives in a number of areas, as part of our supply chain mitigation strategy, measures are being taken to provide for a more responsive engagement of suppliers and improved management of supply lead times to allow for fast tracking of urgent goods and services.

We are proud of our ongoing commitments to Indigenous Businesses in Australia. Within 3 years we have passed the $1M milestone of spend on products and services from suppliers that are Aboriginal and Torres Strait Islander owned, managed and controlled (Indigenous enterprises).

To support our suppliers we have also put in place processes to expedite urgent payments and reduce the time to payment for smaller businesses.

Special considerations for the use of shared equipment

When utilising shared equipment, such as scanners, forklifts and other logistics equipment, personnel have been advised to follow the advice around hand cleaning and personal hygiene measures prior to and after usage. Managers of areas with such equipment are tasked to ensure that regular cleaning of that equipment occurs. Agile practices of desk sharing have been temporarily suspended to minimise cross contamination. Until further notice, we have also discontinued the practice of obtaining customer sign-off on engineers’ phones in order to minimise the transfer of any infection.

Monitoring and response

We have implemented a local working group for the Oceania Region to continue to monitor the situation arising from the virus and are following the guidelines of the relevant health authorities. Should the situation escalate further, then Fujitsu is prepared to implement additional business continuity measures as appropriate.

We will continue to follow control and response advice from the relevant National, State or Territory Health Authority in the event a case of the virus is suspected or confirmed at a Fujitsu workplace or by an employee working with our customers. In the event of self-isolation or building quarantine, including by directive from the relevant health authority, Fujitsu BCP and technology allows for working from home for the majority of business activity. Alternatives will be implemented for scenarios where remote working is not practical.

Specialised technical assistance for customers

For any customers experiencing technical issues associated with implementing and maintaining a remote workforce, Fujitsu is able to provide specialised technical expertise and solutions to assist in remote working and increased mobility. For more information, please contact your Fujitsu account representative directly.

This page will be updated on a regular basis to reflect new developments and additional measures that are put in place. If you have any important questions that are not addressed, please contact your account representative directly. Alternatively address your questions to Questions.COVID-19@fujitsu.com