Fujitsu Retail Technology and Hospitality IT Solutions – make the sale, serve the customer
The COVID-19 pandemic is having a profound impact on retailers around the world. Out of adversity, we are witnessing a new wave of ingenuity and innovation, as retailers re-focus on survival and growth. In the space of a few months, we have seen new supply chain models, new offerings, a rapidly-accelerated shift to on-line operations and a fundamental reprofiling of employee roles and responsibilities.
At Fujitsu, we are committed to helping retailers through these uncharted times – where many people and businesses are finding resolve and resilience, and planning for a new normal.
‘Connected Retail’ is Fujitsu’s strategic vision for retailers to harmonize the best of both worlds – online and offline – to redefine the ‘store’, transform the shopping experience and improve retail operations. Correctly executed, it generates ‘no join retailing’, where promoting, selling and ordering are seamlessly managed across all touchpoints. The customer is now in control of all those elements previously directed by the retailer– range, service, payment, delivery – within a mobile shopping process and environment. Find out how our Connected Retail Solutions help you to:
- Offer truly Human Centric Retail
- Achieve Frictionless Shopping
- Deliver Operational Excellence
- Execute Easy Order Everywhere
Fujitsu and the future of retail
How will Digital Transformation Impact the Retail Industry?
Values and behavior of consumers are rapidly changing. Retailers need to shift from the conventional supplier centric model to a human centric model. Fujitsu identifies five key factors that have a major impact to the industry's future and proposes how Fujitsu helps retailers transform their business with digital technologies.
Fujitsu Co-creates with you to design your core to Store retail business
Learn what our EuroShop Partner Ecosystem looks like! Find out how Frictionless shopping, powered by the latest generation self-checkout and store staff empowerment solutions, deliver higher levels of customer satisfaction. Digital Transformation of the ICT backbone goes beyond store technology.
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Fujitsu@EuroShop 2020 – From Core to Store
“Have you ever thought about what sits at the core of your retail business? It might sit deep in your data center! Digital transformation doesn’t stop at the front-end customer experience; it needs to include your full ICT landscape. Take a look at Fujitsu’s ‘From the Core to the Store’ approach for retailers”
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Return of the shopfloor
It’s tough in retail. A constantly evolving market demands a relentless focus on delivering a connected, relevant, and frictionless experience for customers while empowering your people do what they do best.
Technology is a key enabler. There are solutions available today which can turn your stores into frictionless, responsive, and intelligently targeted spaces that deliver revenue growth. Tomorrow’s Shop Floor enables you to benefit from those technologies right now. Bust queues, target offers, ease payments, empower your people in store and cut fraud. There’s no time to wait. It’s time to act.
Turning your operations team into champions of change
The high street isn’t dying. It’s simply changing. There will be winners and there will be losers. Success will depend on your ability to transform your retail operations, from end-to-end.
A Total Managed Store brings together all the technology pieces you need to enable Connected Retail. As a fully managed service, this is achieved at scale and pace, and delivered consistently across multiple stores and territories.
Lead in a digital world with Cloud Powered Retail
Succeeding in retail has never been more difficult. The competition is fierce. Your customers expect more. And for many, time is running out to get it right. Fujitsu and its partner ecosystem (Microsoft Azure, VMware, SAP, Oracle) are helping retailers to compete and succeed in a new, digital world – providing the retail technoloy solutions - platforms, apps and services that enable seamless, omni-channel interactions and truly data-driven insights.
Enterprise and Cyber Security - Tackling threats in Retail
Retailers have a big challenge: They must adopt new ways of working and integrate new technologies to connect with their customers.
Hackers, criminal gangs and hacktivists are becoming increasingly aware of these technologies and are looking for ways to access retailers’ critical infrastructure to steal data. A holistic view of the threats and risks is becoming increasingly important.
The Connected Retail Experience Center
For over 3 decades, Fujitsu has been enabling the world’s most progressive retailers using our innovative retail solutions. The Connected Retail Experience Center demonstrates some of our most powerful solutions that you can deploy with Fujitsu, across your stores, today.
Watch the video to find out how our solutions transform logistics through digital capabilities, predict and maintain your in-store infrastructure and most importantly, provide insight that drives sales across the shop floor.
Fujitsu Intelligent Support
See how we help our customers overcome challenges
Lawson's Checkout-free Experimental Store
This video is an introduction of a Lawson experimental store in Japan. The delivery of the hardware, applications, and services included in this video will require further coordination with Fujitsu.
News & Trends
Quantum marketing comes to retail
It can accurately and instantly deliver personalized content to existing and prospective customers through engaging and targeted web content, thereby influencing their purchase decisions.
What does 2020 have in store for AI and data management?
What does 2020 hold for the application of artificial intelligence in business? How can firms take personal technology to the next level ?
How to drive meaningful customer engagements and better marketing outcomes
Customer engagement is defined as all the interactions a customer has with your brand. It’s the ongoing relationship a brand orchestrates, and a customer chooses to engage with, in order to boost retention and loyalty. An engaged customer spends more and is often a band’s most loyal ambassador.
Meet our retail experts
Executive Director, Global Retail, Fujitsu
Director of Retail and Hospitality, EMEIA
Find out more about our retail sector services